I've had a few glitches with the DCT - not massive, but annoying.
Main one is an aggressive changedown the box when slowing to a standstill, a bit clunky & rough.
So I went to my local BMW dealer today to get it booked in for a software update - has an UNBELEIVABLE response from the guy at the desk.
Basically they want £99 to 'diagnose' then another £99 for the software update (whilst steep I can live with that - even though other people are quoting £60 - £150 for the same job).
But the bit that made me blow my top, was the service guy told me that they would not be responsible if any element failed whilst performing the update. He specifically mentioned that if the media system crashes while being updated, I will have to accept responsibility for replacing that module (about £2000!!!) before they will release the car.
He clarified that if anything does go wrong whilst being updated, the car will be un-drivable & my responsibility.
So a BMW has a minor fault, gets taken to BMW for that fault to be addressed, and if they break it whilst in their care - I'M RESPONSIBLE???????
WTF????
This is from the BMW dealer, updating a nearly new BMW that has never been anywhere other than that dealership for service.
Lloyd BMW in Blackpool by the way.
I'm gobsmacked.
Matt