Posted last week in M about trip to dealer to get rattle fixed.
Well on collection (after they did compo valet) - noticed at least 8 significant scrapes/scratches to laquer - extremely obvious on black and on a sunny afternoon (one extended from hood base right across boot lid - in a lovely wipe-like sweeping arc). Not a happy chap. Results of scrotty cleaning - grit impregnated cloth IMHO. Fortunately I'm glad I did walk round with service reception chap - who then called in service manger.
Consequence - back in today for all marks to be polished out. Phew all gone - none too serious - but that will be LAST time I let then near car after service/work - I'll clean it myself.
When it was in for warranty air flow sensor at beginning of year I was a tad suspicious about quality of wash, but couldn't be definitive - this time was different.
Rectification was somewhat perfunctory... a bit dissapointed. OK they got it fixed, but what would have kept you happy to go back again.....? (Two years ago they fitted wrong sized rear tyres to my e39 - they gave me complimentary full valet voucher - which still lying in the 5er.)
Would you now raise eyebrow about dealer in general? Hope I get the BMW national customer satisfaction questionairre that come out fairly frequently.
Well on collection (after they did compo valet) - noticed at least 8 significant scrapes/scratches to laquer - extremely obvious on black and on a sunny afternoon (one extended from hood base right across boot lid - in a lovely wipe-like sweeping arc). Not a happy chap. Results of scrotty cleaning - grit impregnated cloth IMHO. Fortunately I'm glad I did walk round with service reception chap - who then called in service manger.
Consequence - back in today for all marks to be polished out. Phew all gone - none too serious - but that will be LAST time I let then near car after service/work - I'll clean it myself.
When it was in for warranty air flow sensor at beginning of year I was a tad suspicious about quality of wash, but couldn't be definitive - this time was different.
Rectification was somewhat perfunctory... a bit dissapointed. OK they got it fixed, but what would have kept you happy to go back again.....? (Two years ago they fitted wrong sized rear tyres to my e39 - they gave me complimentary full valet voucher - which still lying in the 5er.)
Would you now raise eyebrow about dealer in general? Hope I get the BMW national customer satisfaction questionairre that come out fairly frequently.