That's by Apple. 
I've had an iPhone 6 for about 6 months and a couple of months ago I noticed that here was a small chip out of the glass face on the edge, half way down the left hand side. I didn't do anything about it as it was very small and didn't affect the use of the phone at all. Anyway, last week I bought a brand new iPhone 6+ and thought that, even though the chip was very small, that I'd better get it fixed before selling the phone. Initially I contacted an independent business in Chester and was quoted £99.00 for a new screen - not good!! Last Friday I phoned Apple support, explained what was wrong and asked how much a new screen would be; their Customer Service rep asked if I had ever dropped the phone and when I said "no" he said he'd send out a package for me to send the phone to their repair centre and they'd have a look at it.
On Monday a package arrived containing a box and a pre-addressed, pre-paid plastic bag which was to be used to send the phone to them. I posted it on Monday afternoon and got an acknowledgment of receipt from them on Tuesday morning. Yesterday they emailed me to say that they were sending out a brand new iPhone 6 as a replacement and today it was delivered by UPS.
Amazing and very refreshing to receive such outstanding service.
I've had an iPhone 6 for about 6 months and a couple of months ago I noticed that here was a small chip out of the glass face on the edge, half way down the left hand side. I didn't do anything about it as it was very small and didn't affect the use of the phone at all. Anyway, last week I bought a brand new iPhone 6+ and thought that, even though the chip was very small, that I'd better get it fixed before selling the phone. Initially I contacted an independent business in Chester and was quoted £99.00 for a new screen - not good!! Last Friday I phoned Apple support, explained what was wrong and asked how much a new screen would be; their Customer Service rep asked if I had ever dropped the phone and when I said "no" he said he'd send out a package for me to send the phone to their repair centre and they'd have a look at it.
On Monday a package arrived containing a box and a pre-addressed, pre-paid plastic bag which was to be used to send the phone to them. I posted it on Monday afternoon and got an acknowledgment of receipt from them on Tuesday morning. Yesterday they emailed me to say that they were sending out a brand new iPhone 6 as a replacement and today it was delivered by UPS.
Amazing and very refreshing to receive such outstanding service.
