Opinions wanted...

[mmm-five]

I know this is a private seller and not a business, but would still assume the 'rules' apply.

At least a business should be aware of the Consumer Contracts Regulations (formerly the Distance Selling Regulations), and where/when they can refuse a refund of return postage (e.g. you are not entitled to a refund on return postage if you simply change your mind).

The seller's terms and conditions or returns policy should state who pays the cost of returning an item.

If they don't state this, then the seller has to cover the cost.

In this case, you're entitled to a refund of the total amount you paid, including costs to ship the item to you, and the fee to return the item. No admin or restocking fees should be charged.

However...

Any terms and conditions that say you must cover the cost of returning an item wouldn’t apply where the goods being returned are faulty (or materially not as described).

 

[Ducklakeview]

That's what he was trying to imply, however it wasn't the case. Had the item been as described, I would have happily kept it!

Mike

 

[GBZ4]

You never know, the said forum member with 1200+ posts may well read this thread and have a 'crisis of conscience' and decide to refund your £8.55. :roll:

You never know...

Mike

Hi Mike,

Looks like my faith in human nature has been misplaced once more. I was hoping this thread would prick his conscience :rcard:

 

[Ducklakeview]

:thumbsdown:

 

[TitanTim]

Ebay, great when it works but a pain when it doesn't.

I recently bought a BMW bonnet roundel for the 140i, less than a year old and it had started corroding :x I thought I would get the dealer to replace it under warranty but I just couldn't be having with booking the car in and them levering the old one off with a screwdriver and probably causing damage. I bought one off ebay described as genuine and new in its packaging. It was a tenner less than the dealer price so paid £24.99. It arrived and was scuffed around the edge and a bit beaten up. Contacted the seller who said send it back at my cost. I sent it back but didn't use any proof of posting service as thought it shouldn't be an issue. A few weeks passed and heard nothing so contacted the seller who claims they never received it back. Ebay haven't been much help and they say they need proof of posting as its my word against the sellers. pain in the arse at the end of the day. Ended up going to the dealer and getting one for another 35 quid :x

Tim.