Oh dear. Multiple errors.
- Thread starter ori
- Start date
The warning messages all say you can continue driving. Just out of curiosity, did you have any trouble getting them to come out with a low loader to pick it up. Safest thing to do obviously but I know some that would just say bring it in and we will have a look then book it in a week later.
Nanu said:
While the errors said I could continue driving. The steering felt very heavy (not like sport mode) and they said to me, due to the number of errors we will send a tech, but they didn’t have one available so said it’s better to tow straight away.
They were actually very good.
ori said:
My cousin has just had the same issue with enterprise. His Audi etron would not take a charge so they recovered it and he is supposed to have an Audi equivalent replacement, enterprise couldn't source an Audi from any of their branches so a Peugeot 308 estate it is :thumbsdown:
Russ Z4 said:
Too early to tell. I can see on the bmw app that they cleared the main error, but still have a few. I reckon the just did that quickly to see if it cures the problem (which it didn’t) and are now waiting to get it into the workshop.
Doubt I will get anything from them today.
Well, not so much as a phone call from
BMW. I guess they haven’t had a chance to look at the car.
From my understanding, they have to fix the car within 48 hours or the dealership starts paying for the hire car.
As a side note. Enterprise tried to get me to sign an excess waiver for £30 a day! Cheeky sods. The worrying part about it, they just said sign here without even trying to explain…..I said no…..I have excess cover anyway through Amex and even if I didn’t……£30 a day for £150 excess cover is crazy!
BMW. I guess they haven’t had a chance to look at the car.
From my understanding, they have to fix the car within 48 hours or the dealership starts paying for the hire car.
As a side note. Enterprise tried to get me to sign an excess waiver for £30 a day! Cheeky sods. The worrying part about it, they just said sign here without even trying to explain…..I said no…..I have excess cover anyway through Amex and even if I didn’t……£30 a day for £150 excess cover is crazy!
ori said:
I fully empathise. The thing is, whether or not they have looked at the car or not, a phone call should be the bare minimum.
"Me waiting for that phonecall from BMW"
I fail to understand how so many companies get these basics so wrong.
Also, keep your ears pricked up for the word "sorry". I am 99.9% certain that BMW employees have it drummed into them to never apologise for anything, even if it's the one word that could help move things in the right direction.
Just because you are unlikely to hear it.
"Hey Ori, I'm so sorry that this has happened to your BMW. I personally can't do anything to fix it - but rest assured that I'm going to make sure that this is priority to get fixed. No new car should do this and I can fully appreciate that you must be gutted. What I want you to know though, is that I am going to keep you updated and if you need to give me a shout at any time, you know where I am. Just ask to be put through to me - or send me an email. Again, this is totally not acceptable, I'm really sorry - and we will get you back in your car just as quick as we can, making sure everything on it is working as it should."
Russ Z4 said:Scubaregs said:Russ Z4 said:Ask them for a Cayman.
When my 718 was in for a service I got a Cayenne, when it was in for warranty work I got a Macan.
911 next time then.
I doubt it 718 is sold. :lol:
My service inclusive plan for my G29 30i was £30 more than the minor service I had on the 718.
I agree that keeping a customer informed is 90% of customer satisfaction and I can’t believe how many main dealers get that wrong.
Small update. While the main error code was cleared on my car earlier today, it’s back on the app now so obviously they had hoped for a quick reset and send me on my way and that hasn’t worked.
Let’s see what they say tomorrow.
Small update. While the main error code was cleared on my car earlier today, it’s back on the app now so obviously they had hoped for a quick reset and send me on my way and that hasn’t worked.
Let’s see what they say tomorrow.
