Not a good day for dealers...

J

JayD

Member
 Chatham, Kent
http://www.m5board.com/vbulletin/e60-m5-e61-m5-touring-discussion/162450-dealership-rags-my-car-wrecks-test-drive.html

Bit of a long post but if you trawl through looking for the OP posts mainly you will get the drift.

Shocking BS from the dealer, will be interesting to see how this pans out...
 
paddy wright said:
Wow, read a fair few pages of it, couldn't find any pics, were there any posted?
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Paddy,

Page 30 onwards I think there is a picture near the end. Shocking eh.
 
Image on page 28.

Incidents like this must be dealt with by quickly seeking and receiving appropriate legal advice - try and do it yourself and in my opinion it can be doomed to failure. A decent lawyer will immediately engage a qualified accident invetigator who will quickly identify the speed etc that the vehicle was doing based on the conditions at the time, the condition of the vehicle (settings etc) and the marks left at the secene. This needs to be done as soon after the incident as possible to prevent scene degradation due to weather and spoiling by other road users (or even the garage themselves). Yes this will take time BUT it increases the possibility of a full vehicle replacement and damages based on lack of vehicle use and inconvenience etc. I know this happened in the US of A but the principles I have outlined apply equally to the UK as they do the US - the actual court procedures etc may be different.

Several years ago I 'investigated' a similar incident where a local BMW garage dispatched a mechanic (in the loosest sense of the term) to collect a customers car for service. Within minutes it had been picked up on a nearby motorway by an unmarked police car and due to its high speed and driving style (or lack of it) - 120mph plus, any pursuit was called off due to the possibility of endangering other road users. The owner was contacted and reported that it had just been collected by the garage and the local police were dispatched who arrived at the garage at same time as the offending driver and vehicle. Result - the owner stated he did not want his vehicle back as severe damage to the engine could have been caused - new vehicle offered and accepted. Mechanic sacked. Respect to the dealer for a prompt and appropriate response. AND the dealer is still in business.
 
Just one more thing...... if in the unlikely event that this happends to a Forum member (or even one of your friends) RESIST the temptation to make critical comment or personal comment on individuals involved on an open website such as this. This could be counter productive in a future claim.
 
Just to add to this, I had my car in a local bodyshop recently. Never mind the absolutely ridiculous workmanship and the fact that I have to take it back this week to have them respray all the bits they did, they also added just under 10 miles to the odometer. This kind of thing is probably more common than most people realise! :evil: :headbang:
 
playalistic said:
Just to add to this, I had my car in a local bodyshop recently. Never mind the absolutely ridiculous workmanship and the fact that I have to take it back this week to have them respray all the bits they did, they also added just under 10 miles to the odometer. This kind of thing is probably more common than most people realise! :evil: :headbang:
Click to expand...

Slightly off topic I know but on a similar theme of service quality - had my Jeep serviced yesterday by a franchised dealer in the UAE - on delivering the Jeep I went outside with the Service Reception guy (who always remembers my name). Thorough check of the vehicle and a condition sheet completed which included the mileage (well kilometres) and all small dings and dents – not that many. On pickup today handed the vehicle against a full check by the original service reception guy. 20 kilometres on the clock which was accounted for by full check of equipment etc. All replaced parts (filters etc) in a sealed plastic bag in the back of the Jeep so I could see what had been replaced. Why can’t we do this in the UK....?
 
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