Overall satisfied
Quoted an agreed price of £349.40 but when i dropped off my car this morning mentioned North Oxford BMW quoted me £335. They instantly match despite the agreed quote.
Got constant phone calls through the day re progress which would have been appreciated if i wasn't trying to sleep having just worked nights.
Gave me both a lift from the garage and collecting the car which saved me getting a taxi.
The valet was pretty good too.
Only slightly concerning thing was they tried to charge me 2 additional things:
1) New number plate at £25 as mine had a stone chip. ummm....no thanks
2) The spring guards/cover was slightly cracked. The suspension was absolutely fine but the cover was damaged, they said it needed to be changed and it would cost £130 as you need to take out the springs first....They said it was likely to be impact damage from underneath but the car had a comprehensive independent inspection only 2 months ago and i have definitely no clattered the underside since....i asked if i could see it jack up and after a brief discussion between the customer adviser and the mechanic they informed me there was not a lot to see and that maybe it was worth just monitoring the situation/condition rather replacing it now.
I gave them the benefit of the doubt.
Quoted an agreed price of £349.40 but when i dropped off my car this morning mentioned North Oxford BMW quoted me £335. They instantly match despite the agreed quote.
Got constant phone calls through the day re progress which would have been appreciated if i wasn't trying to sleep having just worked nights.
Gave me both a lift from the garage and collecting the car which saved me getting a taxi.
The valet was pretty good too.
Only slightly concerning thing was they tried to charge me 2 additional things:
1) New number plate at £25 as mine had a stone chip. ummm....no thanks
2) The spring guards/cover was slightly cracked. The suspension was absolutely fine but the cover was damaged, they said it needed to be changed and it would cost £130 as you need to take out the springs first....They said it was likely to be impact damage from underneath but the car had a comprehensive independent inspection only 2 months ago and i have definitely no clattered the underside since....i asked if i could see it jack up and after a brief discussion between the customer adviser and the mechanic they informed me there was not a lot to see and that maybe it was worth just monitoring the situation/condition rather replacing it now.
I gave them the benefit of the doubt.
