Bit of advice please. I have a 2016 Mercedes C Class AMG Line 220D. This is on lease with Mercedes finance on a 3 year contract (20k miles pa). Up until recently, this has been a great car to run. Car was serviced at 16k miles at Warrington with a service cost of £350.00 and the paperwork stated that there was minimal wear and tear on the brakes as I would expect.
In January I took the car to Mercedes Preston for its 32k mile service. Fully expecting another £350.00 and some further wear and tear. I get a call saying that the car needs new windscreen wipers, rear pads and front brake discs at a total cost of £1100.00. To say I was shocked was an understatement. The front pads are originals and have 7mm left on them and the rear discs are fine.
This begs the question, how can this be right? Surely the pads should be the wearable part? There is a massive lip on the front disc so they are not trying it on.
This car is driven daily, sensibly. 50/50 with motorway and town driving. I am not heavy on the brakes at all with this car. I regularly have the kids in the car and have a dash cam fitted so pushing it would not be a good move. I have other vehicles for “hooning” and this car isn’t mine and will be subject to a final inspection and has therefore been treated as so. After speaking to the dealer and Mercedes customer services, I am being told that it is “about right”, or the reason for premature wear of the front discs is down to “driving style”.
For reference, my previous Audi A4 S Line did 59k miles in 3 years and only had the front pads replaced at 54k. No rear pads or discs. My Volvo V60 did 58k miles, and had rear pads at 34k and from pads at 51k. No discs replaced in the 3 years I had it.
I haven’t had the work carried out due to the feeling something was obviously wrong. I am now just wondering if it is a weak spot on the car in true Mercedes fashion, they are passing on the inadequacies of the product to the customer.
Any advice would be gratefully received. I am planning on speaking to the Motor Ombudsman service but don’t hold out much hope..!!
In January I took the car to Mercedes Preston for its 32k mile service. Fully expecting another £350.00 and some further wear and tear. I get a call saying that the car needs new windscreen wipers, rear pads and front brake discs at a total cost of £1100.00. To say I was shocked was an understatement. The front pads are originals and have 7mm left on them and the rear discs are fine.
This begs the question, how can this be right? Surely the pads should be the wearable part? There is a massive lip on the front disc so they are not trying it on.
This car is driven daily, sensibly. 50/50 with motorway and town driving. I am not heavy on the brakes at all with this car. I regularly have the kids in the car and have a dash cam fitted so pushing it would not be a good move. I have other vehicles for “hooning” and this car isn’t mine and will be subject to a final inspection and has therefore been treated as so. After speaking to the dealer and Mercedes customer services, I am being told that it is “about right”, or the reason for premature wear of the front discs is down to “driving style”.
For reference, my previous Audi A4 S Line did 59k miles in 3 years and only had the front pads replaced at 54k. No rear pads or discs. My Volvo V60 did 58k miles, and had rear pads at 34k and from pads at 51k. No discs replaced in the 3 years I had it.
I haven’t had the work carried out due to the feeling something was obviously wrong. I am now just wondering if it is a weak spot on the car in true Mercedes fashion, they are passing on the inadequacies of the product to the customer.
Any advice would be gratefully received. I am planning on speaking to the Motor Ombudsman service but don’t hold out much hope..!!
