Michelin PS4 bulge

Pondrew said:
They wrote a three paragraph letter, but the gist of it was "tough sh*t". I think it wasn't even considered, generic reply of "probably pothole damage".
I know it wasn't me who caused the damage, it was either a dodgy tyre or the damage had been done before I got the car (only had it 2 months and done 150 miles) and took a while to show. I will never know, but paying £157.00 to change a tyre with 6mm of tread on it sticks in the throat a bit (and I'm not even Scottish) :)
Click to expand...

Thats pretty shite, you would expect more from a premium tyre manufacturer! :thumbsdown:
 
If it had been a pothole I would have had a pretty good idea of where it was and would have gone to the council for compo.
 
Argyll Andy said:
[ref]Pondrew[/ref],

(and I'm not even Scottish) :)


And after that comment, let you take the £157 hit :lol:
Click to expand...
That was more for FF', but hey, you know me I can offend pretty much anyone at anytime. It's a gift. :lol: :poke:
It's why I am the official (according to Pbondar) cultural attache.
 
Pondrew said:
Argyll Andy said:
[ref]Pondrew[/ref],

(and I'm not even Scottish) :)


And after that comment, let you take the £157 hit :lol:
Click to expand...
That was more for FF', but hey, you know me I can offend pretty much anyone at anytime. It's a gift. :lol: :poke:
It's why I am the official (according to Pbondar) cultural attache.
Click to expand...

Aye, and what’s worse is he quoted it in his response and never even commented on it :rcard:
 
Pondrew said:
Got a response from Michelin today. They were not interested. Now what a surprise. :roll:
Click to expand...

Sorry for our trouble... Disappointing to see that from Michelin (I am on a set of PS4Ss after a set of MPSS). I would respond and ask them to offer you a voucher for a future purchase: if you don't ask you won't get...

In fairness I wouldn't expect them to own up and give me 100% refund but at least to offer a discount on a new one... I might try and investigate the cost of tyre insurance given the state of some of the roads on the Atlantic coast here in Ireland.

All the best
A
 
Attilio said:
Pondrew said:
Got a response from Michelin today. They were not interested. Now what a surprise. :roll:
Click to expand...

Sorry for our trouble... Disappointing to see that from Michelin (I am on a set of PS4Ss after a set of MPSS). I would respond and ask them to offer you a voucher for a future purchase: if you don't ask you won't get...

In fairness I wouldn't expect them to own up and give me 100% refund but at least to offer a discount on a new one... I might try and investigate the cost of tyre insurance given the state of some of the roads on the Atlantic coast here in Ireland.

All the best
A
Click to expand...

My thoughts exactly, at least some form of "sorry you had that experience, its super rare, we make excellent tyres here is a goodwill gesture"
 
I have emailed them back saying that I am disappointed in their response and will have to think carefully about buying their products in the future..blah bah blah. I don't expect a reply.

This is the letter. I find it a bit condescending, presuming everyone's a ferkin idiot.


Dear Mr HEMSWORTH ,

Naturally we are concerned to hear of your dissatisfaction with your Michelin Group product. We confirm that your request with the case number 326913 has been processed.
We write in relation to your tyre complaint report. Thank you for the opportunity to comment. There can be many causes for the problem you have described, which are accidental in nature and caused while the car is in use. Damage of this nature is normally a consequence of forced contact with, for example, an unyielding object or the edge of a pothole or kerb and are not attributable to the tyre. From the information we have, we consider it likely that the damage has been caused accidentally. Unfortunately, we therefore must advise you in the circumstances that we will be unable to offer you compensation.

In case of any questions, the MICHELIN Consumer Care Team is at your disposal at the following address: [email protected]

Best regards,

MICHELIN Consumer Care
 
I had the same with a Goodyear Eagle Asymmetric 2 a few years ago, contacted them about it and got pretty much exactly the same response.

It just appeared one day after driving around 5 miles home from work, no potholes etc.
 
Argyll Andy said:
Pondrew said:
Argyll Andy said:
[ref]Pondrew[/ref],

(and I'm not even Scottish) :)


And after that comment, let you take the £157 hit :lol:
Click to expand...
That was more for FF', but hey, you know me I can offend pretty much anyone at anytime. It's a gift. :lol: :poke:
It's why I am the official (according to Pbondar) cultural attache.
Click to expand...

Aye, and what’s worse is he quoted it in his response and never even commented on it :rcard:
Click to expand...
He's pre-occupied; too busy getting up people's noses on the jab thread (again) :o :lol:
 
bakes100 said:
I had the same with a Goodyear Eagle Asymmetric 2 a few years ago, contacted them about it and got pretty much exactly the same response.

It just appeared one day after driving around 5 miles home from work, no potholes etc.
Click to expand...

Problem is we can't prove it one way or the other, and they will know that. They don't take the tyres away, they rely on a form and couple of pictures from the tyre garage.

In my response to them I said that if I can't drive with those tyres on UK roads as they may fail at any time if it is anything but billiard table smooth, then they are not fit for purpose.
 
Maybe it would have been different if you had actually bought the tyres yourself and therefore would have a receipt with a purchase date etc.
You bought a second hand car that already had the tyres fitted.
 
Nictrix said:
Maybe it would have been different if you had actually bought the tyres yourself and therefore would have a receipt with a purchase date etc.
You bought a second hand car that already had the tyres fitted.
Click to expand...
The fact that the failed (read damaged) tyre had 6mm of tread and they have 7mm new (I checked), must mean they have not done many miles. By the response email I don't think it would have made any difference. If they are pointing toward accidental damage, it could happen at any time.
 
Got a response from Michelin this morning after me emailing them yesterday that I was not happy.
They want photos and the tyre to inspect.
I phoned the tyre place who swapped them to find out what the situation is. Their procedure was that they sent the tyre with the claim form to their central hub for both to be collected by Michelin. I got copied in to all the internal emails of the tyre company (Central Tyre AKA Stapletons who have been really helpful) to find out where the tyre is and what they did.
Turns out the claim was submitted online and Michelin didn't want the tyre or photos. Therefore it was going to be a rejection no matter what. I now have this information for future use, if needed.
The tyre company still have the tyre and are going to send it back to my local branch for me to inspect, take photos, send these to Michelin and they can then collect the tyre.
We shall see...
 
Pondrew said:
Got a response from Michelin this morning after me emailing them yesterday that I was not happy.
They want photos and the tyre to inspect.
I phoned the tyre place who swapped them to find out what the situation is. Their procedure was that they sent the tyre with the claim form to their central hub for both to be collected by Michelin. I got copied in to all the internal emails of the tyre company (Central Tyre AKA Stapletons who have been really helpful) to find out where the tyre is and what they did.
Turns out the claim was submitted online and Michelin didn't want the tyre or photos. Therefore it was going to be a rejection no matter what. I now have this information for future use, if needed.
The tyre company still have the tyre and are going to send it back to my local branch for me to inspect, take photos, send these to Michelin and they can then collect the tyre.
We shall see...
Click to expand...

Good Man!
Never take the first no.. or the second :P
 
Pondrew said:
Got a response from Michelin this morning after me emailing them yesterday that I was not happy.
They want photos and the tyre to inspect.
I phoned the tyre place who swapped them to find out what the situation is. Their procedure was that they sent the tyre with the claim form to their central hub for both to be collected by Michelin. I got copied in to all the internal emails of the tyre company (Central Tyre AKA Stapletons who have been really helpful) to find out where the tyre is and what they did.
Turns out the claim was submitted online and Michelin didn't want the tyre or photos. Therefore it was going to be a rejection no matter what. I now have this information for future use, if needed.
The tyre company still have the tyre and are going to send it back to my local branch for me to inspect, take photos, send these to Michelin and they can then collect the tyre.
We shall see...
Click to expand...

Hope it turns out well for you.
 
gobowept said:
Hope it turns out well for you.
Click to expand...
Thanks matey. I don't hold out a lot of hope.
I inspected the tyre this morning and took some photos that have gone off to Michelin. There are 3 or 4 areas with scuff marks on the inside of the tyre, as well as the bulge, which seems strange. The bulge has disappeared because it has been sitting around a while with no weight or pressure on it.
IMG_8270.JPGIMG_8271.JPGIMG_8269.JPGIMG_8268.JPGIMG_8265.JPG
 
I hit a big pothole a couple of years ago and then noticed a couple of days later a massive bulge in one of the rear tyres (Pirellis), I'm just glad the alloy didn't crack.
 
You must log in or register to reply here.
Back
Top Bottom