Marshall BMW Hampshire (Hook)

Never bought from a BMW main dealer or franchise, though can’t believe some of the comments here, I’d never buy the marque again if they shat on me like some of these cases.

On the other end of the scale, I’ve found Volvo, Merc, AUDI & Toyota have gone well out of their way to make me a happy customer... even sorting minor things without mentioning it
 
To be fair I think it is the luck of the draw.

I bought my 1st BMW as an AUC car from Scotthall on the South Coast and they were excellent.

But my 2nd was a pre-reg I bought from Cooper in Croydon and collection day was shambolic. :headbang:

I used Sytner in Ascot for servicing for both of them for 8 years or so (both had Service Packs) and I never had any issues with them.

Now my cars are older they only ever go to Main Agents for recall work!
 
.. lucky u didn’t buy a McLaren - long story - just goes to show money doesn’t guarantee car happiness

https://youtu.be/H7qpUqwLS9o
 
Many years ago when I was a young lad and was struggling to get a Ford dealer to sort out a poor example out, my uncle who was a business man owning a news agents and small super market, showed me a little trick that focuses the mind.

When part way into complaining and not getting the result you would like stay very calm and produce a £20 note, now ask them to inspect it very carefully then ask them is it genuine and perfectly good money, the answer you are looking for is yes it is perfectly good money, you next comment is along the lines my money is perfect so can I have perfect goods or service in exchange. It is a fair deal.

It worked for me a few times.
 
My brother has had 2 new McLarens. the 1st one blew the engine up while he was in Italy. He demanded and got another brand new car as he did not want a miss matched numbers car.
His 2nd new car is back at woking because the windows kept dropping down while parked..not good. As in the story, he loves the cars.
 
I have experienced a few issues with Marshall's in Hook. I went in there to buy a car and was ignored for 30 minutes so walked out and bought elsewhere. A few months later my wifes car was being replaced and she spotted a new black M140i in the showroom. She spoke with a salesman and looked at it and liked it. I went in on the Saturday to buy it. Reception asked if they could help so I said "yes please I would like to buy that M140i please". The receptionist engaged the salesman my wife had spoken with but he was dealing with something so said would be 10 minutes. 15 minutes later she approached the salesman again and then me where she said " I am sorry we are too busy today", can we call you next week". There were several other sales people just sitting at their desks. I walked out and bought a Cupra for my wife instead. I also booked my daily driver in there (Company car so had to go to main dealer) turned up and the service representative said I know you are booked in but we are very busy so may not get to your car today. A week later thay had still not got to it so I picked it up and took it a different dealership who diagnosed it there and then and told me I needed a new rear window which fixed the problem (Arial in heated rear view stopped working). I have since bought the company car so go to Ross at RBM now where service is excellent.
 
Ive gt similar problems with Sytners no use of car for 3 weeks ends. Advised service technician would be making a complaint and says on BMW site to take it up first with the servce manager at the dealers first. Not got to speaking to him yet but wondering if anyone had any success and obtaining some sort of redress from dealer. Normally would go for something of next service(Inspection 11, Mot and brake fluid change all due end August.
BUT Ive lost all trust in them and want totry another dealer(still has warranty on it) any suggestions or anyone had a success in anyway. Just to say didn't have loan car(got a daily to use) on two of occasions, on third they left it overnight only but I didn't use it.
BMW breakdown were brilliant not part of policy but after not getting phone call back from Sytners they came out as goodwill gesture, found where coolant was coming from. Friday night so they arranged to have it relayed back to Sytners first thing Monday morning,
 
Made myself laugh reading my own posts here from 2019, moaning about waiting times :rofl: How the world has changed !
 
Robtp10 said:
A few months later my wifes car was being replaced and she spotted a new black M140i in the showroom. She spoke with a salesman and looked at it and liked it. I went in on the Saturday to buy it. Reception asked if they could help so I said "yes please I would like to buy that M140i please". The receptionist engaged the salesman my wife had spoken with but he was dealing with something so said would be 10 minutes. 15 minutes later she approached the salesman again and then me where she said " I am sorry we are too busy today", can we call you next week". There were several other sales people just sitting at their desks. I walked out and bought a Cupra for my wife instead.
Click to expand...
Just wondering but why didn’t you point out to the receptionist that there were other sales persons twiddling their thumbs and request her to get one of them to sell you the M140i?

Or alternatively ask to speak to a manager so you could buy the car for your wife on the day…
 
When I use to sell cars we carried an appraisal book which we filled out with every new customer we met, on the reverse side of page in big black letters BMWWit stood for brave man without wife! we recognised the importance of the key decision maker... the other thing, NO BODY WALKS! anyone who came in got dealt with even if we were super busy, you only get one opportunity to do business.

I went with my bro inlaw a year ago to buy a new Kia Sportage, we travelled 60 miles to a dealership on a Sunday morning. Salesman was a joke, this was a cash deal and asked whether he could get a test drive... salesman said only if your going to buy the car! Couldn't believe it... then I noticed he had an appointment waiting with a nice small family unit, he lost the easiest deal of the day, judgemental and rude. I wanted to complain to the manager but my bro inlaw didn't want a fuss. Went and bought one the next day up in Perth, no hassle.
 
When I got the car from Marshals, I said I needed to collect it on a “Saturday” as I would be travelling from Devon so didn’t want to take a day off work. This has never been an issue with any other dealer.

He pointed out they don’t normally do handovers on Saturdays as that is their busiest selling day! ie on Saturday we are only interested in new customers, not those who have already bought!!!

I made it clear it would be a Saturday or the sale was over, so a time was agreed. Turned out to be the Saturday of the 2nd Beast from the East (couldn’t blame them for that though 😂). Got it home safe and then the Sunday morning it was snowed in, clearly showing how Alpine White is definitely not Alpine white!
 
R60BBA said:
Robtp10 said:
A few months later my wifes car was being replaced and she spotted a new black M140i in the showroom. She spoke with a salesman and looked at it and liked it. I went in on the Saturday to buy it. Reception asked if they could help so I said "yes please I would like to buy that M140i please". The receptionist engaged the salesman my wife had spoken with but he was dealing with something so said would be 10 minutes. 15 minutes later she approached the salesman again and then me where she said " I am sorry we are too busy today", can we call you next week". There were several other sales people just sitting at their desks. I walked out and bought a Cupra for my wife instead.
Click to expand...
Just wondering but why didn’t you point out to the receptionist that there were other sales persons twiddling their thumbs and request her to get one of them to sell you the M140i?

Or alternatively ask to speak to a manager so you could buy the car for your wife on the day…
Click to expand...
Honestly, because I was a bit fed up with it, so voted with my feet.
 
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