List of problems.. Back from dealership with more problems..
- Thread starter JDM
- Start date
Keith, I am looking at rejecting the car but BMW dont seem to be playing ball. They are wanting another attempt to fix things. I have told them that if they dont fix it this time then I will be looking for a replacement vehicle.
With regards to selling it, I was looking into this incase I dont get anywhere with getting the problems fixed / vehicle replaced. A final option so to speak.
The settlement figure was roughly the figure which finance was taken out for. Basically the list price of the car minus the dealership contribution. Like any HP agreement, the first year is basically paying off the interest.
With regards to selling it, I was looking into this incase I dont get anywhere with getting the problems fixed / vehicle replaced. A final option so to speak.
The settlement figure was roughly the figure which finance was taken out for. Basically the list price of the car minus the dealership contribution. Like any HP agreement, the first year is basically paying off the interest.
JDM I am glad you are making progress ,as a side note the more I look at the pictures the more I like that interior colour.
The thing that gets me though is that these fairly expensive items and yet if there is an issue it appears that its very difficult to get that level of help/support
The thing that gets me though is that these fairly expensive items and yet if there is an issue it appears that its very difficult to get that level of help/support
Absoultely Nothing Keith...
Sent this email Friday morning last week and as of yet I still have no reply. :evil:
****,
Do you have confirmation of when the car can be booked in yet?
Its been over four weeks since we agreed that you would attempt to put the issues right.
We are away in Manchester from next Friday for the weekend so would be ideal if I could drop off the car then as we are over that way.
Many thanks
Sent this email Friday morning last week and as of yet I still have no reply. :evil:
****,
Do you have confirmation of when the car can be booked in yet?
Its been over four weeks since we agreed that you would attempt to put the issues right.
We are away in Manchester from next Friday for the weekend so would be ideal if I could drop off the car then as we are over that way.
Many thanks
Hi JDM,
I think that given your position i'd be starting to consider getting a little advice from your Solicitor, just so you know where you stand.
2nd best option might to to do a deal with them on a used one. (normally less trouble than brand new) and get a better model for the price/value difference?
At least that gives you an opportunity for a looonnng test drive before you accept it. That's the problem with a new car IMHO - no test drive of the actual one you get.
:thumbsdown:
I think that given your position i'd be starting to consider getting a little advice from your Solicitor, just so you know where you stand.
2nd best option might to to do a deal with them on a used one. (normally less trouble than brand new) and get a better model for the price/value difference?
At least that gives you an opportunity for a looonnng test drive before you accept it. That's the problem with a new car IMHO - no test drive of the actual one you get.
:thumbsdown:
I agree Zed Five. Time to send a solicitors letter I reckon. They look like they are trying a tactic of "ignore him and eventually he'll give up".
Thanks guys for the advice.. This may be another option as you say.
I had a response yesterday evening from the dealer principal saying that the seat covers were on back order and were due in the UK next week hopefully and thats why they havn't booked the car in yet.
I have sent him a response email as below but not holding my breath for a reply anytime soon.
Good Morning ****
Thank you for your email yesterday.
Would it be possible for me to drop the car off with you on Friday this week and leave it with you and take away a loan vehicle. There are many other defects for you to be dealing with prior to the seat covers being delivered?
It would just help me out as I am in Manchester this coming weekend. It would save having to make another trip to deliver the vehicle to you the week after when the parts are delivered?
As you can appreciate it is a near 4hour round trip for me to bring the car to you.
Many thanks
Getting seriously pi$$ed off with it all now.
I had a response yesterday evening from the dealer principal saying that the seat covers were on back order and were due in the UK next week hopefully and thats why they havn't booked the car in yet.
I have sent him a response email as below but not holding my breath for a reply anytime soon.
Good Morning ****
Thank you for your email yesterday.
Would it be possible for me to drop the car off with you on Friday this week and leave it with you and take away a loan vehicle. There are many other defects for you to be dealing with prior to the seat covers being delivered?
It would just help me out as I am in Manchester this coming weekend. It would save having to make another trip to deliver the vehicle to you the week after when the parts are delivered?
As you can appreciate it is a near 4hour round trip for me to bring the car to you.
Many thanks
Getting seriously pi$$ed off with it all now.
A
Anonymous
Guest
Hopefully they'll let you do that, considering the hassle you've had. As you say, theres plenty of other things for them to work on in the mean time. Your email is very polite, so they would have to be total arseholes to say no.
If they refuse, then tell them you want reimbursing for the time/fuel etc of the additional journey...they may not give you cash, but could fill your car up for you whilst its there. Its not their problem that there is a distance involved, but this is one area where they could show some goodwill.
This whole "item on backorder" thing annoys me. I know there is nothing that can be done, but in my opinion its still BMW that are delaying things. (Similar to my seals...on back order for a while).
The whole thing just makes me think some dealers don't care about the customers once they have closed the deal. Its how a company puts things right that counts, and in our cases they are failing miserably.
Is this next visit the one that you said was their last chance, and if it comes back with more faults or unfixed issues then you're gonna reject it? Send any letters to the DP, BMW Customer Services and BMW Financial Services (if you're with them). BMW Customer Services will tell you to go to the dealer (which you will be doing), but I think its good to tell everyone! Make sure you've got a list of dates etc that things happened and the number of seperate visits and days its been in the dealer.
Of course, with any luck, they will have the car in and fix everything....
If they refuse, then tell them you want reimbursing for the time/fuel etc of the additional journey...they may not give you cash, but could fill your car up for you whilst its there. Its not their problem that there is a distance involved, but this is one area where they could show some goodwill.
This whole "item on backorder" thing annoys me. I know there is nothing that can be done, but in my opinion its still BMW that are delaying things. (Similar to my seals...on back order for a while).
The whole thing just makes me think some dealers don't care about the customers once they have closed the deal. Its how a company puts things right that counts, and in our cases they are failing miserably.
Is this next visit the one that you said was their last chance, and if it comes back with more faults or unfixed issues then you're gonna reject it? Send any letters to the DP, BMW Customer Services and BMW Financial Services (if you're with them). BMW Customer Services will tell you to go to the dealer (which you will be doing), but I think its good to tell everyone! Make sure you've got a list of dates etc that things happened and the number of seperate visits and days its been in the dealer.
Of course, with any luck, they will have the car in and fix everything....
JDM said:
I would be rejecting out of hand now John upon seeking solicitors advice, its ridiculous its taking so long and why are all these parts always on back order, same with Kevins roof seals. I would want a new replacement car or one of the same age/mileage from AUC with a higher spec/engine for messing you about. If nothing is forthcoming then talk to BMW finance, I would almost be tempted out of frustration of taking the car back, handing over the keys and walking away and stopping payments until things are resolved, probably wouldnt be what your solicitor would advise though.
Tim.
OK... I have stil heard nothing from the dealership following my email on Tuesday.
I have just drafted out the following.Do you think its too harsh or would you do the same?
Im just so frustrated with it all :evil:
****,
Following on from my email to you on Tuesday, I have had no response to this.
Not only is this un courteous and unprofessional but it is actually what I have come to expect from the likes of BMW. To be honest it just adds to the frustration and overall disappointment I have experienced from your dealership over these last few months.
Am I really asking too much to have emails acknowledged and replied to?
You are aware of the problems I am experiencing. Not only cosmetic but ones which are a safety issue such as the vehicle cutting out and the seat belt jamming but still no effort is being made to take the faulty vehicle back and provide me with a courtesy car. You just appear to be delaying the situation as the seat bases are on back order. As I said in my previous email, there is nothing stopping you taking the car and addressing the other list of issues whilst awaiting delivery of the seat bases.
I have been very amenable and understanding to date but enough is enough.
I am contacting BMW financial services this afternoon as they are the rightful owners of the vehicle. I will inform them of the problems I am experiencing and that you are in breach of the contract between themselves and BMW by supplying me with faulty goods. I will also be contacting the straight six magazine for BMW car Club aswell as the larger national car magazines such as Auto Express, Auto Car etc and informing them of the issues and Halliwell Jones Warrington’s very poor customer service post sale of a brand new vehicle. If nothing else it will bring to the attention of the readers what to expect from a premium brand and dealership.
I have just drafted out the following.Do you think its too harsh or would you do the same?
Im just so frustrated with it all :evil:
****,
Following on from my email to you on Tuesday, I have had no response to this.
Not only is this un courteous and unprofessional but it is actually what I have come to expect from the likes of BMW. To be honest it just adds to the frustration and overall disappointment I have experienced from your dealership over these last few months.
Am I really asking too much to have emails acknowledged and replied to?
You are aware of the problems I am experiencing. Not only cosmetic but ones which are a safety issue such as the vehicle cutting out and the seat belt jamming but still no effort is being made to take the faulty vehicle back and provide me with a courtesy car. You just appear to be delaying the situation as the seat bases are on back order. As I said in my previous email, there is nothing stopping you taking the car and addressing the other list of issues whilst awaiting delivery of the seat bases.
I have been very amenable and understanding to date but enough is enough.
I am contacting BMW financial services this afternoon as they are the rightful owners of the vehicle. I will inform them of the problems I am experiencing and that you are in breach of the contract between themselves and BMW by supplying me with faulty goods. I will also be contacting the straight six magazine for BMW car Club aswell as the larger national car magazines such as Auto Express, Auto Car etc and informing them of the issues and Halliwell Jones Warrington’s very poor customer service post sale of a brand new vehicle. If nothing else it will bring to the attention of the readers what to expect from a premium brand and dealership.
No, don't send that one. Don't think that will help with the threats etc.
Take the emotion out, for example this bit: "but it is actually what I have come to expect from the likes of BMW" will not help.
This bit: "in breach of the contract between themselves and BMW by supplying me with faulty goods" is not actually true as they will not class this as faulty good.
Again this bit: ". I will also be contacting the straight six magazine for BMW car Club aswell as the larger national car magazines such as Auto Express, Auto Car etc and informing them of the issues and Halliwell Jones Warrington’s very poor customer service post sale of a brand new vehicle. If nothing else it will bring to the attention of the readers what to expect from a premium brand and dealership."
will only get their back up and you will not get any response from that.
Press hard, but don't provide threats. Just express your disappointment point by point only.
Take the emotion out, for example this bit: "but it is actually what I have come to expect from the likes of BMW" will not help.
This bit: "in breach of the contract between themselves and BMW by supplying me with faulty goods" is not actually true as they will not class this as faulty good.
Again this bit: ". I will also be contacting the straight six magazine for BMW car Club aswell as the larger national car magazines such as Auto Express, Auto Car etc and informing them of the issues and Halliwell Jones Warrington’s very poor customer service post sale of a brand new vehicle. If nothing else it will bring to the attention of the readers what to expect from a premium brand and dealership."
will only get their back up and you will not get any response from that.
Press hard, but don't provide threats. Just express your disappointment point by point only.
OK, how about this one?
I understand what you are saying PVR, its just soooooooo frustrating. I swear if I was anywhere near the dealership right now I would go in a rip his face off... twice!!
Scott,
Following on from my email to you on Tuesday, I have had no response to this.
Not only is this un courteous but it is very unprofessional.
Am I really asking too much to have emails acknowledged and replied to?
You are aware of the problems I am experiencing. Not only cosmetic but ones which are a safety issue such as the vehicle cutting out and the seat belt jamming but still no effort is being made to take the faulty vehicle back and provide me with a courtesy car. You just appear to be delaying the situation as the seat bases are on back order. As I said in my previous email, there is nothing stopping you taking the car and addressing the other list of issues whilst awaiting delivery of the seat bases.
I have been very amenable and understanding to date but enough is enough. The fact that 5 weeks have passed since agreeing to try and remedy the faults is totally unacceptable.
I understand what you are saying PVR, its just soooooooo frustrating. I swear if I was anywhere near the dealership right now I would go in a rip his face off... twice!!
Scott,
Following on from my email to you on Tuesday, I have had no response to this.
Not only is this un courteous but it is very unprofessional.
Am I really asking too much to have emails acknowledged and replied to?
You are aware of the problems I am experiencing. Not only cosmetic but ones which are a safety issue such as the vehicle cutting out and the seat belt jamming but still no effort is being made to take the faulty vehicle back and provide me with a courtesy car. You just appear to be delaying the situation as the seat bases are on back order. As I said in my previous email, there is nothing stopping you taking the car and addressing the other list of issues whilst awaiting delivery of the seat bases.
I have been very amenable and understanding to date but enough is enough. The fact that 5 weeks have passed since agreeing to try and remedy the faults is totally unacceptable.
A
Anonymous
Guest
Agree, you should call them. Are you sending it direct to an individuals mailbox, or a generic one? Could the individual be on leave and no one checking his mails?
ok, if thats the case, he should have an out of office reply etc, and you are correct, it is very poor service, but this sort of thing does happen.
I would call them and ask to speak to this person, then ask him direct why he hasn't replied. He might say he never got the email...did you put a deliver receipt on it?
The worst thing I am finding with my situation...and you with yours...is the lack of communication! They say they'll ring me back, but they rarely do, I do all the chasing.
ok, if thats the case, he should have an out of office reply etc, and you are correct, it is very poor service, but this sort of thing does happen.
I would call them and ask to speak to this person, then ask him direct why he hasn't replied. He might say he never got the email...did you put a deliver receipt on it?
The worst thing I am finding with my situation...and you with yours...is the lack of communication! They say they'll ring me back, but they rarely do, I do all the chasing.
