Ledertechnik Buchhaltung BMW leather specialists

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ekimj10

Senior member
 Leamington Spa, Warwickshire
A word of caution that this Company, who specialise in German car leather interiors seems to be wholly untrustworthy.
I used them a couple of years ago for some leather dye for our Series 1 and both product and delivery were excellent, recently tried them again for the new Series 1, order was acknowledged payment taken and after several weeks and emails (including one to their parent co.) no product or responses received .
I don't like giving bad press but just feel that there is something wrong , they used to trade on Amazon but that seems to have stopped.
Probably won't make any claim, total was around 16 Euros so not a lot, but a bit pi55ed off :x
 
ekimj10 said:
A word of caution that this Company, who specialise in German car leather interiors seems to be wholly untrustworthy.
I used them a couple of years ago for some leather dye for our Series 1 and both product and delivery were excellent, recently tried them again for the new Series 1, order was acknowledged payment taken and after several weeks and emails (including one to their parent co.) no product or responses received .
I don't like giving bad press but just feel that there is something wrong , they used to trade on Amazon but that seems to have stopped.
Probably won't make any claim, total was around 16 Euros so not a lot, but a bit pi55ed off :x
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Shame to hear about things like this, you didn't buy through paypal by any chance or even a credit card as you will be protected in the transactions.
 
firebobby wrote:
Shame to hear about things like this, you didn't buy through paypal by any chance or even a credit card as you will be protected in the transactions.
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I used a credit card, so having read this I will make a claim. thanks for the shove!
 
Correction, paid by Paypal and they have taken it on board, its only 14 euros but there doesn't seem to be a lower limit with them, keep telling myself it's the principle that counts.
 
ben g said:
Credit card claims are only from £100+, from what I remember.
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Just to confirm that's correct and to be exact it's per item so if you purchased 4 chairs and a table at £99 each you'd not be covered. Prove they were a set and you would..
 
cj10jeeper said:
ben g said:
Credit card claims are only from £100+, from what I remember.
Click to expand...

Just to confirm that's correct and to be exact it's per item so if you purchased 4 chairs and a table at £99 each you'd not be covered. Prove they were a set and you would..
Click to expand...

There's a lot of confusion on this topic.

The Consumer Credit Act makes the lender/credit card issuer jointly and severally liable with the seller for the fulfilment of the contract. It applies to credit card (not debit card) payments of between £100 and £30,000. So if you don't get what you ordered then the credit card issuer is liable and has to refund you. It is worth knowing that if you paid a holiday deposit of at least £100 on your credit card and the balance by other means and you don't get the holiday, the credit card issuer is liable to you for the FULL cost.

For other card payments - all debit card payments of any amount and credit card payments of less than £100 - you have certain rights of "chargeback". Without going into all of the details this right applies to things you order over the Internet, by mail order or over the phone which don't arrive. Your card issuer refunds you and they claim the sum back from the seller's "card acquirer". There is no minimum value that you can chargeback.

And finally, PayPal also give you similar rights to the above.

I know nothing about cars, but I know about this - I work for Visa.
 
You're right Ben
I used to run the chargeback, dispute and retrieval department of a large credit card issuer.
Making it easy wasn't the top priority, although things have got easier in recent years
Best as with everything to know your rights before starting a chargeback or dispute...
 
RickRob said:
cj10jeeper said:
ben g said:
Credit card claims are only from £100+, from what I remember.
Click to expand...

Just to confirm that's correct and to be exact it's per item so if you purchased 4 chairs and a table at £99 each you'd not be covered. Prove they were a set and you would..
Click to expand...

There's a lot of confusion on this topic.

The Consumer Credit Act makes the lender/credit card issuer jointly and severally liable with the seller for the fulfilment of the contract. It applies to credit card (not debit card) payments of between £100 and £30,000. So if you don't get what you ordered then the credit card issuer is liable and has to refund you. It is worth knowing that if you paid a holiday deposit of at least £100 on your credit card and the balance by other means and you don't get the holiday, the credit card issuer is liable to you for the FULL cost.

For other card payments - all debit card payments of any amount and credit card payments of less than £100 - you have certain rights of "chargeback". Without going into all of the details this right applies to things you order over the Internet, by mail order or over the phone which don't arrive. Your card issuer refunds you and they claim the sum back from the seller's "card acquirer". There is no minimum value that you can chargeback.

And finally, PayPal also give you similar rights to the above.

I know nothing about cars, but I know about this - I work for Visa.
Click to expand...

Good explanation of the process - I was just covering the £100 point.
 
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