A couple of years ago I took my car to Kwik Fit to have two front tyres changed, I pointed out that the wheels were in fairly good condition, although they did have a few marks on them and asked them to be careful. They informed me they were insured against damage.
When they had put the tyres on, they told me that they had slightly damaged one of the wheels. They then arranged to have that wheel refurbished, with a local (reputable) paint shop. However, the colour, when it came back, was slightly different. They agreed without fuss to have all 4 wheels refurbished to the same colour. Although it was disappointing that the wheel was damaged in the first place, I could not fault their service, and actually, I benefited because the wheels when finished looked a lot better than before.
A month or so ago I got a flat tyre and as it happened I was a few miles from Kwik Fit. I got there at 5 pm on a Friday evening, and they said that they would do the repair straight away. Even though I didn't run with the tyre flat, the wall had split by the time I got there and so it was ruined. They didn't have two of the tyres I wanted in stock (I wanted to swap both tyres on the same axel) but said they would get them in the following morning and call me as soon as the car was done. They spent time reassuring me that the keys would be locked away and the car would be looked after. I was concerned as I now have OEM CSL wheels and so obviously I don't want these refurbishing, I pointed out my concerns and as a precaution, they photographed every wheel as evidence of their perfect condition.
The following day around 10 they called to say the car was ready and the chap who fitted the tyres told me that he had also balanced the rear wheels as he could see that the tread was roughly 50% down and he felt they would benefit from it. He didn't charge me for this. When I price checked their tyres, with fitting they were very slightly more expensive than Black Circles fitted, (only a few pounds and with black circles I would be waiting days)
So although I have had the same concerns as many people about Kwik Fit, and perhaps some would say this was justified after they damaged a wheel on my first visit, I have been happy with my experience with them. Personally, I would never have tyres fitted at any garage that didn't have the latest equipment and wasn't insured (and prepared to claim on it) and in my experience this kind of rules out the majority of businesses that aren't part of a bigger group.
Anyway, just my experience and as such I would certainly recommend the Brighouse KwikFit centre.
They were always cr#p. A bit like going to a Mac Donald's for a meal. :? Or Ratner's for an Engagement ring. :lol:
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