iPhone - Dark Screen

R

ronk

Lifer
 Durham
I’ve had the screen go black / Dark on my iPhone 6s+
The display had no backlight -

I’ve tried a switch off then on - no change
Then tried the power button and home until the Apple logo appears -no change

Then keeping buttons pressed even when Apple logo appears I get the “Connect to Itunes” Once that’s been done it all goes back to normal.

That’s all fine while I’ve got access to iTunes but if I didn’t ???

I did notice that the top right of the screen was very hot prior to shut down and wonder if that was something going wrong ?

Any ideas?
 
Pop the screen off, then re-connect all the ribbons so you know they're seated correctly. Pretty straight forward even if you've not done it before. YouTube it. Watch it and if you're still unsure watch it again whilst doing it. Must be a connection issue somewhere... dropped recently? Water maybe?
 
Definitely no water ingress and the only drop was from my armchair onto a thick carpet. The phone was also in its leather case.

When it went off I was using the phone whilst I was in a hot conservatory and the phone was on charge. The upper portion of the screen got very hot so I am starting to think some sort of thermal cut out/ protection?
 
Not heard of that... but I guess it's not impossible!

If you have no joy with the unclipping and reclipping of the ribbon cables then maybe swap the screen? Again plenty of tutorials on youtube and IMO pretty straightforward. Just a little fiddley at times.

Pretty cheap too. https://www.ebay.co.uk/itm/282822087475
 
Before you do that it might be worth speaking to apple I found them to be pretty helpful with stuff like this, the guys in the store will remove and re-seat the screen for you and you dont get the whole "tampered with the phone" issue. Unfortunately if they need to order parts then they are the worst place to go unless youre happy paying £££s :(

It could just be a thermal issue but I'd expect this to clear once the phone cooled down a bit.
 
Only found that useful in the instance that you have warranty still. It's like 12 months? Otherwise you'll have to pull out your wallet. I guess you could go pester them for their opinion...
 
In fairness the guy in the Glasgow store sorted my ancient iPhone for free when I’d dropped it and dislodged something inside the phone. Well out of warranty :thumbsup:
 
kis said:
Only found that useful in the instance that you have warranty still. It's like 12 months? Otherwise you'll have to pull out your wallet. I guess you could go pester them for their opinion...
Click to expand...
Warranty is not 12 months...it’s 6 years (under UK consumer law).
 
mmm-five said:
Warranty is not 12 months...it’s 6 years (under UK consumer law).
Click to expand...

As I found out to my benefit when the stand mech failed on my iMac last year!
The fella said it was an Eu thing that forced the change to UK law.
 
Well in that case I'd be interested to hear what Apple say and whether they deem it as covered by consumer law...
 
Bottom said:
I don't think so. Care to quote the consumer law you're referring to?
Click to expand...

https://www.mirror.co.uk/money/little-known-eu-law-gives-8586685

Its a muddy one, technically there isnt a 6 year law but technically there is :?
 
Bottom said:
mmm-five said:
Warranty is not 12 months...it’s 6 years (under UK consumer law).
Click to expand...

I don't think so. Care to quote the consumer law you're referring to?
Click to expand...
No problem...it’s the Consumer Rights Act 2015.

In fact Apple also handily have the details on their WARRANTY page (although that’s because they were forced to put them there by the EU/UK).

https://www.apple.com/uk/legal/statutory-warranty/
 
I can say that the Apple approved seller (Stormfront ) didn’t quibble when I took my iMac in for rectification.

There were the obligatory forms to fill in but it came back as new. The problem in this case was a small internal part was made in a plastic material and failed - they reverted to steel.

I will see what they have to say when I take the handset in.
Now there’s an oxymoron!
 
My wife’s 6 month old iPhone recently started ringing at spurious times, day and night, with no one on the line. Despite having got it from Carphone warehouse she took it to the Apple store yesterday.

Luckily the fault occurred while she was talking to the Apple genius guy who replaced the phone for a brand new one without a quibble.
 
dr_john said:
My wife’s 6 month old iPhone recently started ringing at spurious times, day and night, with no one on the line. Despite having got it from Carphone warehouse she took it to the Apple store yesterday.

Luckily the fault occurred while she was talking to the Apple genius guy who replaced the phone for a brand new one without a quibble.
Click to expand...

If that happened in my house I’d be changing the wife as well! :rofl:
Rob
 
I spent an hour on the phone to apple last night regarding an issue with the phone only intermittently charging.
having been to the apple store I didn't hold much hope, but in the end they agreed to repair/replace it foc despite it being about 18months old.
its an iPhone 7 and I gather its not an uncommon issue, but was becoming a pain when you put it on charge at night, to find in the morning it had not charged.
if you wiggle the lead about it would start to charge, but often stops charging to leave you with a flat battery.
 
mmm-five said:
No problem...it’s the Consumer Rights Act 2015.

In fact Apple also handily have the details on their WARRANTY page (although that’s because they were forced to put them there by the EU/UK).
Click to expand...

Sorry, that just isn't quite correct. Apple's page is also a bit unclear.

To quote from the Which? article which you referenced:

If a fault develops after the first six months, the burden is on you to prove that the product was faulty at the time you took ownership of it.

In practice, this may require some form of expert report, opinion or evidence of similar problems across the product range.

You have six years to take a claim to the small claims court for faulty goods in England, Wales and Northern Ireland, and five years in Scotland.

This doesn't mean that a product has to last six years - just that you have this length of time in which to make a claim if a retailer refuses to repair or replace a faulty product.

The onus is on you the consumer to prove that the goods are of "unsatisfactory quality" which since this will be a civil claim would be balance of probability, taking into account the type of item, the price etc.

I can see where the 6 years misunderstanding has come from, but it's not what the law actually says and I wouldn't want to depend on it...
 
Of course it’s not clear or straightforward...it’s a law :rofl:

You can’t/shouldn’t go in demanding your consumer rights (or claiming some freeman-of-the-land crap), bu knowing you’ve got some backup of the law if you need it is helpful, and means you shouldn’t dismiss asking about the possibility of a repair after the standard 1-2 year warranty has expired.

Even within the 12-24 month shop/manufacture warranty period, you’d still have to prove you’d not damaged it...but the earlier the better as the law provides less weight to your rights as time goes on - and of course there’s the expected life of a product to consider too...as you’d not expect a packet of biscuits to be perfect after 4 years, but you’d expect your car to not suddenly lunch it’s engine after the same period.

Theres no harm asking Apple to fix it, and even if they refuse you’ll only be in the same situation as you were before.

Personally never had a problem at 3 or 4 years old with Apple - assuming I’d not done something stupid like taking the screen off an iMac to put an SSD in and leaving a tiny internal sensor damaged :oops:
 
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