Hi
Bought a 35i from another forum member which I had RAC inspected before purchase. Although the car is 11 years old it has the insured warranty all its life so now tranfered into my name. RAC identified 3 items that would need addressing that are were not normal maintence item
1) Small amount of corrosion on roof
2) Oil leak lower engine
3) Whine from turbo at low speed
Never had a warranty before but with all paperwork sorted(inc change of reg plate) rang Sytners to book in to get sorted-2nd attempt first time put thro to dpt and no one answered it
1st response was that £50 diagnostic fee to take car in and get examined.
Explained that didn't think that this was in the spirit of the cars corrosion warranty(she tried to get me through to service dpt without success) and after left holding on whilst she discussed it with someone she put me thro to the body shop.
Great response from then -bring it in well have a look measure paint thickness etc and submit claim if its covered.
But couldn't put me back to reception to sort out 2and 3
Is this typical for warranty claims and any tips for dealing with getting issues sorted. The car had is rocker cover gasket changed by same Sytner garage about 6 months before- would you expect them to have cleaned residue oil on block from this.
Run a 330ci for 13 years all maintenance done by indie -never had a diagnostic fee and £50 would buy me twice as much of his time as BMW's.
Only experience had with Sytners was when first got 330ci car sat lower on drivers side, Syther's charge £90 to tell me needed a new rear damper- took it to Indie to have done diagnosed by him as nothing wrong and passed another 13 MOT's without any damper advisories.
Built expenditure of £250 excess for 2 and 3 into purchase price of car but another £50 each time make a claim seems to be taking the p*ss to me
Any advice appreciated
PS great forum e89 buyers guide superb. Made a post about car in Newbie section but somehow computer asked me to log back in when tried to add a photo and all post wiped out
Bought a 35i from another forum member which I had RAC inspected before purchase. Although the car is 11 years old it has the insured warranty all its life so now tranfered into my name. RAC identified 3 items that would need addressing that are were not normal maintence item
1) Small amount of corrosion on roof
2) Oil leak lower engine
3) Whine from turbo at low speed
Never had a warranty before but with all paperwork sorted(inc change of reg plate) rang Sytners to book in to get sorted-2nd attempt first time put thro to dpt and no one answered it
1st response was that £50 diagnostic fee to take car in and get examined.
Explained that didn't think that this was in the spirit of the cars corrosion warranty(she tried to get me through to service dpt without success) and after left holding on whilst she discussed it with someone she put me thro to the body shop.
Great response from then -bring it in well have a look measure paint thickness etc and submit claim if its covered.
But couldn't put me back to reception to sort out 2and 3
Is this typical for warranty claims and any tips for dealing with getting issues sorted. The car had is rocker cover gasket changed by same Sytner garage about 6 months before- would you expect them to have cleaned residue oil on block from this.
Run a 330ci for 13 years all maintenance done by indie -never had a diagnostic fee and £50 would buy me twice as much of his time as BMW's.
Only experience had with Sytners was when first got 330ci car sat lower on drivers side, Syther's charge £90 to tell me needed a new rear damper- took it to Indie to have done diagnosed by him as nothing wrong and passed another 13 MOT's without any damper advisories.
Built expenditure of £250 excess for 2 and 3 into purchase price of car but another £50 each time make a claim seems to be taking the p*ss to me
Any advice appreciated
PS great forum e89 buyers guide superb. Made a post about car in Newbie section but somehow computer asked me to log back in when tried to add a photo and all post wiped out
