Inspection 1 Service
- Thread starter monkeyfacedboy
- Start date
Got mine booked in for first week of March.flatout said:Just a update, picked the car from Murketts - great bunch of guys, they really do look after you.
Insp 2 actually cost £841
They did mention your car and I knew which one it was immediately 8) Which loaner did you get?
tjlazer said:
This was mentioned on the other thread too
When you combine the fact that they're widely known and trusted for M cars (they look after scores of CSLs, and Z(3|4)Ms), cheaper than anywhere else and compliant on warranty work. Even when I factor in the petrol it still works out better. Trust me I did some serious research with regards to where I could have the big services carried out and nobody even came close to Murketts reputation.
Plus I get to spend a day visiting a friend in Cambridge so two birds and all that!
Opted for the train as i needed the car back asap for some mods pre trackday season...playalistic said:..
Got mine booked in for first week of March.
Which loaner did you get?
I know its a fair journey, but was worth it for me as i saved £300 net of fuel and train tickets plus got the service done by a well respected garage...tjlazer said:
Following some positive posts on this forum, I tried Sytner of Harold Wood Essex for my Inspection 1 service, instead of Cooper Chelmsford, who I would have previously used. Unfortunately I didn't receive the same level of Service as other members have posted and my experience went as follows:
Collection from my house was booked between 08:00 and 11:00 - when no-one had shown up or contacted me by 11:40, I had to call Sytner Service Dept to learn that the drivers were behind schedule and would be with me within the hour - we negotiated to collection to be between 12:30 and 13:00 so that I wasn't housebound and I received my first apology of the day. The driver said that I should expect the car to be returned between 15:30 and 16:30. I had heard nothing from them by 17:30, so I had to call them to ask when my car was coming back - I once more got an apology and was told that I probably wouldn't be getting my car back that day - which I told them was unacceptable. I was advised that the Service Manager would call me back - you've guessed it, I had to call them back at 18:00 as I had heard nothing and was told that I would get the car back by 19:00 and once more received an apology. Lots of apologies for expensive, poor service, but no discount or other goodwill gesture and to cap it all, the car wasn't even cleaned inside or out during this extended stay !!! Needless to say, I will not use Sytner again and will use Coopers next time. :x
Collection from my house was booked between 08:00 and 11:00 - when no-one had shown up or contacted me by 11:40, I had to call Sytner Service Dept to learn that the drivers were behind schedule and would be with me within the hour - we negotiated to collection to be between 12:30 and 13:00 so that I wasn't housebound and I received my first apology of the day. The driver said that I should expect the car to be returned between 15:30 and 16:30. I had heard nothing from them by 17:30, so I had to call them to ask when my car was coming back - I once more got an apology and was told that I probably wouldn't be getting my car back that day - which I told them was unacceptable. I was advised that the Service Manager would call me back - you've guessed it, I had to call them back at 18:00 as I had heard nothing and was told that I would get the car back by 19:00 and once more received an apology. Lots of apologies for expensive, poor service, but no discount or other goodwill gesture and to cap it all, the car wasn't even cleaned inside or out during this extended stay !!! Needless to say, I will not use Sytner again and will use Coopers next time. :x
