How annoying? (some of the dealer slagging unwarranted )

T

Talksthetorque

Senior member
 Notts
Always leave the locking wheel nut in the ashtray, so when I came to get the winter tyres off I opened the ashtray and......
Nothing. Rooted around for half an hour in the car, garage driveway.
Last time it could have been used? Inspection 1 at a main stealers. So I rang them up and 'we don't remove the wheels on an inspection 1'.
Hmmmmmm......
So get put through to the parts department and to replace the locking nut that I'm sure they lost....EIGHT QUID!
Now I do leave stuff around so it's probably me who's lost it, but I'm surprised they don't take the wheels off for an inspection. Id be interested to see how they measure the disk thickness through the gaps in the alloys.

I'm calling bullshit/don't bother doing it.

Bit of a result on the price of the nut though 8)
 
Among other things, the items below are listed on the Inspection 1 checklist...
BMW Inspection 1 said:
  • Remove and install front and rear disc brake pads, check overall thickness. Record results.
  • Clean brake pad contact points in calipers.
  • Grease wheel centering hubs.
Click to expand...
Don't know how they do any of those points without removing the wheel. Really makes you wonder how incompetent BMW dealers are :headbang:
 
mmm-five said:
Among other things, the items below are listed on the Inspection 1 checklist...
BMW Inspection 1 said:
  • Remove and install front and rear disc brake pads, check overall thickness. Record results.
  • Clean brake pad contact points in calipers.
  • Grease wheel centering hubs.
Click to expand...
Don't know how they do any of those points without removing the wheel. Really makes you wonder how incompetent BMW dealers are :headbang:
Click to expand...

Not sure i'd ever trust BMW with any work on my cars.
 
mmm-five said:
Among other things, the items below are listed on the Inspection 1 checklist...
BMW Inspection 1 said:
  • Remove and install front and rear disc brake pads, check overall thickness. Record results.
  • Clean brake pad contact points in calipers.
  • Grease wheel centering hubs.
Click to expand...
Don't know how they do any of those points without removing the wheel. Really makes you wonder how incompetent BMW dealers are :headbang:
Click to expand...

Errrrr incompetent enough to rake in an extra 8 quid, I'm thinking.
 
I have had a similar issue, amongst a few others as you've read.

Re: the nut. I asked the dealer who repaired my car where it was. They said they hadn't touched the wheels even though I asked them to. And they said even if they had, they'd have used their own and don't usually touch the customers. However ... I must admit, I don't believe a thing they say!! They'd certainly reclipped all the carpet back over my battery and tool kit where the locking wheel nut would have been, so I think they lost mine too. Grrr

Sent from my Nexus 5 using Tapatalk
 
mmm-five said:
Among other things, the items below are listed on the Inspection 1 checklist...
BMW Inspection 1 said:
  • Remove and install front and rear disc brake pads, check overall thickness. Record results.
  • Clean brake pad contact points in calipers.
  • Grease wheel centering hubs.
Click to expand...
Don't know how they do any of those points without removing the wheel. Really makes you wonder how incompetent BMW dealers are :headbang:
Click to expand...

Interesting - suggestion would be fir talksthetorque to visit the dealer & ask them to repeat this claim, & if restated to show them what they're supposed to have done & ask for a refund on their service, as they haven't done what they're supposed to
 
Jembo said:
mmm-five said:
Among other things, the items below are listed on the Inspection 1 checklist...
BMW Inspection 1 said:
  • Remove and install front and rear disc brake pads, check overall thickness. Record results.
  • Clean brake pad contact points in calipers.
  • Grease wheel centering hubs.
Click to expand...
Don't know how they do any of those points without removing the wheel. Really makes you wonder how incompetent BMW dealers are :headbang:
Click to expand...

Interesting - suggestion would be fir talksthetorque to visit the dealer & ask them to repeat this claim, & if restated to show them what they're supposed to have done & ask for a refund on their service, as they haven't done what they're supposed to
Click to expand...

x2
 
My dad used to repair cars from his little garage at the bottom of our garden and was well respected for his professionalism and skill.
One day I nipped down with a cuppa for him and I noticed he was servicing a couple of brand new motors. "Blimey dad, your clients have gone up in the world!"

"Nah son, the dealers send me their motors for scheduled servicing when they're busy so the client gets his service stamps, client pays dealers hourly rate, I get
My hourly rate, client gets stamp, everyone's happy!"

I would never trust a dealer, I bet it's the YTS or equivalent who does the routine stuff..not a problem if they're supervised.
 
Just checked in the service booklet and they only take the wheels off to clean the calipers if they're replacing the pads, and you can see the thickness of the pads through the wheels.so it's probably me that's lost the thing. I can't see them going over and above the schedule.
Ah well, more careful next time. :roll:
I still won't be buying the clutch that they 'recommended' as the clutch is 'a bit stiff' or the £1500 back box because 'a bit of the bracket has broken'
 
mmm-five said:
Among other things, the items below are listed on the Inspection 1 checklist...
BMW Inspection 1 said:
  • Remove and install front and rear disc brake pads, check overall thickness. Record results.
  • Clean brake pad contact points in calipers.
  • Grease wheel centering hubs.
Click to expand...
Don't know how they do any of those points without removing the wheel. Really makes you wonder how incompetent BMW dealers are :headbang:
Click to expand...



I have never ever heard of having to remove the pads to check thickness. In fact that's the last thing you want to be doing as you'll upset the bedding of the pads.

Pads are clearly visible without wheel removal (well on an M).

Besides I'd rather a dealer didn't remove my wheels unless necessary as they'll probably scratch the rims in the process.
 
Interesting topic of conversation..... It's quite sad that some of you do not trust dealers.... I work for one and some of the aforementioned points would NEVER happen on my watch.....
 
Atacama_Steve said:
Interesting topic of conversation..... It's quite sad that some of you do not trust dealers.... I work for one and some of the aforementioned points would NEVER happen on my watch.....
Click to expand...

Are you a tech? Which do you work at?
 
Strangly enough i lost my own locking key recently... Swapping over my winter wheels i think i left it on the last bolt :headbang:

I went to the dealer who had to get his box of about 25 of the things to find my one... And then i had to come back with my V5 to get it... And it was £12!

Stratstones in Derby.


Sent from my iPhone 5s using Tapatalk
 
You must log in or register to reply here.
Back
Top Bottom