Getting the old girl remapped... I should have learned my lesson by now...

He feels that it was my responsibility to turn off the Bluetooth. I said I would have had he outlined to me that it could brick my car.

I'm not going to argue with him unless this becomes a cost issue.
 
Sounds like its had a "Stuart Truman" done on it
Ive had 8/9 vehicles remapped ( all by the same fella ) & never once has disconnecting bluetooth every been mentioned
If its genuinely the case that a call whilst rewriting is in progress can affect things so bad then i would be concerned whoever you chose wasn't competent enough to have turned it off before he started :?
Its a pi$$er for sure & hope you get it sorted without being stung
 
If you do a server upgrade, you kick all users out first and ensure noone can connect to it. Should be the same for these sort of upgrades if there is any risk (and if you are not aware of the risk, you should not be doing the process ...).
 
Maniac said:
He feels that it was my responsibility to turn off the Bluetooth. I said I would have had he outlined to me that it could brick my car.

I'm not going to argue with him unless this becomes a cost issue.
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Sorry to hear of the probs Maniac.....they must deal with people that who are not Tech savvy all the time ( not suggesting you aren't) so can't understand why you weren't forewarned.
Hope it's resolved with little cost to yourself. :thumbsup:
 
Even if a person was tech savvy, I don't understand how it's reasonable to push any blame at all on the customer when they aren't informed properly of the risks or indeed the process is so fragile that you wouldn't perform due diligence.

Very stressful experience.
 
Completely agree 100% , why should a customer employing a professional be expected to cover unexpected but related repair costs incurred as a result of their "services" being carried out :?
Not on mate :( not on at all
 
You have paid for a service which they have not provided and you've incurred consequential losses as a result. You were not made aware of any conditions regarding not accepting calls etc.
Even if you signed an agreement that had them absolving any responsibility hidden in the T&Cs it wouldn't hold. Ask them to pay for the fix, if they won't take them to court for it - assuming you have their address and they have assets of value.
 
You pay these people for their technical knowledge and experience - they are the experts and by accepting the job - the process becomes their responsibility - unless they warn you otherwise before they start the job.

He should have a third party liability ?
Don't discuss paying a penny towards his mistake - remember, it's only him saying that a Bluetooth or a phone call screwed the install ! That could be a red herring. He might have just blundered !

Any install / update of software should have any other processes stopped. It's a fundamental and as a pro, he would be well aware of that .
 
Maniac said:
Even if a person was tech savvy, I don't understand how it's reasonable to push any blame at all on the customer when they aren't informed properly of the risks or indeed the process is so fragile that you wouldn't perform due diligence.

Very stressful experience.
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Absolutely,That was the point I was trying to make.
Beggars belief that comprehensive instructions weren't given.
Good luck with this. :thumbsup:
 
Do they actually have premises or does the guy work from home or out of the back of his van?
Is this why he was going to map your car on your driveway?
 
Nictrix said:
Do they actually have premises or does the guy work from home or out of the back of his van?
Is this why he was going to map your car on your driveway?
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this may prove to be the problem, if hes a one man band thats home based, getting any money out of him may prove problematic
 
Ridiculous he wants you to pay anything, he forgot to tell you about calls, that's his shout. Hopefully he's just trying it on and backs down once you make it clear you know his blunder. Hope it does'nt go to small claims but if it does it's not too bad so don't sweat it. Been there, won, it's not as bad as it sounds if you've no experience of it.
 
... but get it fixed first as otherwise they might just hand it back and walk away.
 
Maniac said:
Even if a person was tech savvy, I don't understand how it's reasonable to push any blame at all on the customer when they aren't informed properly of the risks or indeed the process is so fragile that you wouldn't perform due diligence.

Very stressful experience.
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Total agree. its all on them and if it comes down to it I sure the small claims court would agree. hopefully that can be avoided!
 
Sorry to hear you have had problems , hope you get this sorted

Quite a bit of info on the net about bricked ecu's and recovery under ' bmw 335i ecu bricked'

The tuner is taking the P asking for half the ECU costs , I had my reservations when you said who you were using , however they
should put it right. You are not responsible for making sure the car is in the correct state for an ecu flash.
 
I don't have my original ESS flash update instructions to hand, but I found the details on another forum written up by ESS and they specifically state to make sure no bluetooth devices are connected when you do the flash update, just in case you need any supporting details for your discussion with the guy who attempted your E89 remap.

http://www.m3post.com/forums/showthread.php?t=769500
 
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