First time in a dealer not very helpful..

[stitchexp626]

I've used Sandals in Huddersfield to buy our last two cars and have a good experience both times.

Just shows how different dealers under the same name can be different...

 

[rhys4]

I think part of the problem is that the manufacturers want large showrooms with lots of staff.Gone are the days of the small family run car business with just the one salesperson who had been there years.Every time I change one of our cars ,every 18 months or so we seem to find new faces in the show room.Ive bought 67 new cars,so I have lots of experience of dealing with dealers.The best for me is Porsche,followed by Mercedes,Audi,and bringing up the rear BMW.

 

[techathy]

A Mercedes dealership where we looked at a new C class looked down his nose and more or less suggested I couldn't afford his car! - we had arrived dressed decently I'm my six months old D3

At one dealership I arrived by bike, note there was undercover bike parking right by the front door to the dealership, & got this. As I was leaving someone made a comment about it looking very special... I may have mention it was 'only' £3.5k build daily rider & he should see my race bike in a rather loud voice. As I glanced over at the sales exec his jaw was on the floor

EDIT: clarification - that's arrived by pedal cycle not a motorbike

 

[Stark]

Mere are def the worst in the business

 

[ronk]

A pal of mine went to a Porsche dealer directly from work , he tells me he was dressed in tatty clothes and an old baseball cap.

His description was he was a rag bag, he arrived in his works van (no livery) - he got first class service and attention and collected a 911 style car a couple of weeks later.

Just as well they didn't pre- judge him!

 

[Paul c]

Just bought my Cayman from Porsche got to say it was the best buying and delivery experience by far attention to detail make's you feel very special thing's like a full tank of petrol without asking nice little gift mine was a heavy Porsche wine stopper your name in script by your car in the showroom really happy with the experience of course you pay for it but life's to short

 

[ronk]

Sometimes it's little things that count. Like the welcome board at reception saying "Good morning Mr & Mrs K"
Costs them nothing but it make the customer feel better about the buying experience.

 

[chasBMW]

I have delt with the same dealer for 20 odd years and they have always been fine , before I bought first e89 I did go and look at the then current porsche cayman wasnt quite the exprience I expected , wouldnt go as far to say rude but he wasnt really interested in helping me bourne out by the fact he couldnt he couldnt give me a price for my e86 on the spot (ok it was sunday) but I actually had to chase him for price which turned out to be on low side and came with probally best if you sold vehicle yourself comment at which point I lost interest