Disappointed in BMW dealer

I think the reason it works is like a lot of these things...not because the dealer is likely to lose, because its impossible to prove definitively how the damage happened....but because the cost of the time and effort involved in defending a case is simply not worth it - its cheaper just to pay the customer to go away.

Having said that, on this one, if I'd seen that rusty photo as sales manager, my cheque would have been in the post immediately - so they did the right thing and fair play to them.
 
Good result.Weirdly,i bought mine from this dealership and during the sale process had a woeful lack of returned calls but the car itself was fine.
 
micz4 said:
Good result.Weirdly,i bought mine from this dealership and during the sale process had a woeful lack of returned calls but the car itself was fine.
Click to expand...


Thats not uncommon - I think car salesmen are sufficiently stupid and arrogant to think they can 'spot one' a mile off. Well guess what, if they were that clever they wouldn't be car salesmen would they. Although the term 'order taker' is probably more accurate.

I came close to signing up for a new TT convertible in Newbury when I was thinking about buying my Zed, but the salesman failed to return my call over some really minor query so I didn't bother and went to BMW instead. :roll:
 
So do we change the title of this thread "Good service from BMW dealer" or leave it as it is....?
 
No I'm disappointed in them, I shouldn't of had to change a suspension arm on an AUC!
1 letter to BMW UK, 2 letters to the dealer principle and numerous phone calls to the dealership.
The final outcome is a good one but it shouldn't have happened in the first place.
 
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