Here's one for you, should probably be in Dealer feed back, but hey ho
Saw a M135i last night on approved use search, called them today, there offer was not the best I'd had on the Z4, but better than local Dealer, asked if it was in good condition "it was the Sales Mnagers car and he's looked after it" so on that basis agreed to do a 160 mile round trip, intending to do the deal on the day, as it is taxed and he would get it prepped.
Arrived, yes, been prepped but as I walked up to it, parking dent in near side door. So met guy and told him not happy, he comes back, "no problem we have dent guy on site who can sort it" so I though, yes he probably can, as no paint damage.
Take it out, grin all over my face. Get back to dealership, walk round front, two scratches on bonnet, both over 6" long! He tells me my guy can get out, I can feel them with nail, so I tell him not likely.
Off he trots, back 10 minutes later, telling me they are gone, but of course from anything other than straight on look they are awful.
Obviously walked away, and he was surprised!!
1/2day, 40 quid in petrol, not impressed....
Don't expect this at a BMW DEALERSHIP, I might have a verbal moan, but not one for formal complaints, but seething at the moment.