Just a heads up, last year on 2nd Jan '16 I took out an offer of £25.00 for a years Deezer Premium, I didn't really need it as I have Spotify Premium bundled with my mobile phone contract but at £25 it seemed worth having a 2nd music streaming service.
Fast forward a year & Deezer have automatically renewed my subscription on 2nd Jan '17 for £119.88, the first I knew about it was the PayPal transaction email, I immediately emailed Deezer & requested an immediate refund & to cancel my account, I didn't receive a reply.
I thought I'd try & claim the money back via PayPal but they rejected this & so I emailed Deezer again, of course, I've not had a response.
In Deezers defence, looking back at the email from last year when I paid the £25 it did say that it would automatically renew on 2nd Jan '17 with the amount but my beef is that there was no courtesy email that the subscription was about to be renewed giving me the opportunity to cancel.
Now I find that there is no option to cancel your automatic subscription renewal within my Deezer account, the only option is to delete the account at which point I'd have paid nearly £120 & would lose the music streaming as they clearly state that once deleted it is permanent.
For those of you that have a Deezer account & took up an option of a cheap years subscription, please take the time to login & make a note of when the renewal date is & to delete your account a couple of days before renewal if you don't wish to renew for a complete years subscription up front.
Fast forward a year & Deezer have automatically renewed my subscription on 2nd Jan '17 for £119.88, the first I knew about it was the PayPal transaction email, I immediately emailed Deezer & requested an immediate refund & to cancel my account, I didn't receive a reply.
I thought I'd try & claim the money back via PayPal but they rejected this & so I emailed Deezer again, of course, I've not had a response.
In Deezers defence, looking back at the email from last year when I paid the £25 it did say that it would automatically renew on 2nd Jan '17 with the amount but my beef is that there was no courtesy email that the subscription was about to be renewed giving me the opportunity to cancel.
Now I find that there is no option to cancel your automatic subscription renewal within my Deezer account, the only option is to delete the account at which point I'd have paid nearly £120 & would lose the music streaming as they clearly state that once deleted it is permanent.
For those of you that have a Deezer account & took up an option of a cheap years subscription, please take the time to login & make a note of when the renewal date is & to delete your account a couple of days before renewal if you don't wish to renew for a complete years subscription up front.
They do it so you have to call them to cancel and then they have a chance to keep you