Dealers, you have to laugh..

[Nictrix]

A friend of mine who has a well paying job years ago to save money was running around in a Punto he bought from Vardys.
Once the car was paid off they contacted him to see if he was looking for another car.
He enquired whether they had any sports type convertable cars as he fancied an MGF.
The sales guy said he had delusions of grandeur and put the phone down on him.
He did phone the next day and complain to the manager about what had happened.
You should not be judged on your age, what you wear, what you drive or anything else.
From a salesmans point of view all that should count is what you want to buy from them right now.

 

[john-e89]

:shutup:

Nictrix i'd like to draw a line under this mate, i'm not sure if you're joking or not by the sad face after your thread but I think I've made myself clear to Bing, who has understood me, so that's it tbh.

Sorry I was joking.

Thanks for that Nictrix, didn't mean to sound harsh but these things can get out of control, it's important to me i'm not labelled something i'm not, pillock I don't mind, disliking of the Scots I do mind..

 

[kat]

------on our used cars we are not allowed to offer any discount at all----

An interesting look from the other side of the fence but can I ask who prevents you from discounting used cars?

Management, the scope to deal has long gone for the salesman where i work.
as for the mats being taken out of used cars before being sold, thats simply because they are often not in a good enough condition to include.
I really enjoy my job, i am in my mid 50's and get a real buzz from selling a car, though sometimes some of the customers are really not nice to deal with.

 

[john-e89]

------on our used cars we are not allowed to offer any discount at all----

An interesting look from the other side of the fence but can I ask who prevents you from discounting used cars?

Management, the scope to deal has long gone for the salesman where i work.
as for the mats being taken out of used cars before being sold, thats simply because they are often not in a good enough condition to include.
I really enjoy my job, i am in my mid 50's and get a real buzz from selling a car, though sometimes some of the customers are really not nice to deal with.

Good you enjoy you're job Kat, guess it's one of the drawbacks dealing with the general public, as a self employed builder I've had a few un-pleasant people but to be fair most are fine, just the odd bad apple.

Hope tomorrow brings good folk and a decent sale for you.

 

[ronk]

------on our used cars we are not allowed to offer any discount at all----

An interesting look from the other side of the fence but can I ask who prevents you from discounting used cars?

Management, the scope to deal has long gone for the salesman where i work.

How can you do your job without any wiggle room? It must make it very difficult for you.
From a customer point of view, I like talking to the salesman but it does get frustrating when the fella has to go away and get permission from high command in order to close.

Is this an industry standard or just one dealership?

 

[Mad Professor]

It's a charade they go through to keep you on edge , a piece of nonsense ,because they will know the book on your car and the bottom line on theirs,so the math is simple . I just wish they were more up front and say that's the bottom line rather than all the silly gesturing . It's the lack of transparency which I really detest . In any event as the purchaser you can play the same game by simply walking away and taking your business elsewhere .

 

[ronk]

Many years ago I had a giggle at a dealership. The guy gave me all the patter about book prices etc - then I pulled a copy of Glasses guide. It was naughty but the fella had given me a tough time an told some real porkies!

 

[techathy]

Management, the scope to deal has long gone for the salesman where i work.
as for the mats being taken out of used cars before being sold, thats simply because they are often not in a good enough condition to include.
I really enjoy my job, i am in my mid 50's and get a real buzz from selling a car, though sometimes some of the customers are really not nice to deal with.

Would this be why a salesman in my local merc' dealership takes exception to me arriving by pedal cycle - this guy is wasting my time/expecting a great deal etc?

 

[dvd112]

I think in my experience, the quality of the sales people (in terms of knowledge) of the actual car is really what lets dealerships down. A number of times I have been in and the sales men or woman dont even know the basics i.e performance of car, road tax cost etc etc. I get that, there are lots of cars in the BMW range, but your paid to know your product and sell it etc etc . rant over.

If the business had any common sense, they would factor sundries (such as flowers) into the sale of the car therefore making everyone feel special. A £10 bunch of flowers against a £37,000 car is nothing, its not 0.02% of the value of the vehicle. Adding into that a £3 umbrella at best and a cap, we have the grand total of like 20 quid.

At the end of the day its all about the experience, and if I am taking my time to look around the dealership and consider making the second biggest financial commitment in my life, they have to make the experience count. If i was buying from a discount dealer thats one thing, but if I am buying from a prestige brand thats another.

 

[mlodey]

Interesting reading people's comments. Is there any other bmw sales staff on here???? Next time you need a car guys come see me at ridgeway salisbury!!!!

 

[srhutch]

If the business had any common sense, they would factor sundries (such as flowers) into the sale of the car therefore making everyone feel special. A £10 bunch of flowers against a £37,000 car is nothing, its not 0.02% of the value of the vehicle. Adding into that a £3 umbrella at best and a cap, we have the grand total of like 20 quid.

This.

At the end of the day we want to feel as if we are getting something for nothing. It's a bit like having to pay for a courtesy car at service time. Something I refuse to do, but if they put it on the service price I wouldn't know and would happily pay.

 

[gov]

Most car salespersons are okay - they are all trying to make a living and all have to answer to their bosses so can't go out on a limb - occasionally you do get pretentious prats like you do in any profession - seems to be more prone to the more expensive car dealerships -over the years I've owned cars I've usually sold and bought privately - the times I have used dealers has varied - at the end of the day they are there to make a profit so when trading in your car you cannot expect to get anything like the going forecourt price - it is amusing though the stories you are told - one guy told me that nobody wants a red BMW particularly a Z4 :? they must have two price guides - one they show you and an official one - having said that they will always show you what the book says it's worth but not what the suggested selling price is as without exception ( in my experience ) the forecourt price is on average for a mid range 3 year old car £1500 over the top selling price quoted in the book . When looking in our local bmw garage if you are on foot you are asked " What do you drive sir ? - presumably to determine if you could afford one of their cars. One positive thing I have to say is that main dealers are the best to deal with - problems are usually sorted without undue delay - but it all comes at a price !

 

[ronk]

------One positive thing I have to say is that main dealers are the best to deal with - problems are usually sorted without undue delay - but it all comes at a price !

That price is generally worth paying.

I've had some very good service at Audi and BMW main dealers but the Landrover main dealer has left something to be desired. For that I use a Landrover approved service centre to get the good level of service and support.