I picked up a puncture last week, so went straight to my usual fitter and they ordered a new Falken 452 as the nearly new tyre had a nail near the edge. 
I was then reminded by my dad that you can get tyre insurance, which I had forgotten about, as I took it out 2 1/2 years ago when I bought the car as it had run flats. Looked through the policy and sure enough no mention of run flats, just stated it was "Tyre Insurance"
So I gave my local dealer a ring as I needed some warranty work done, explained the situation and that the car was on 452's and was that a problem, as when I wanted to do the swap they didn’t want to know as it was not how BMW designed it. I did point out that they had removed all my 452's and refitted on new rims around 6 months ago. So they came back an hour later and said that was fine and it was all booked in.
Collected car yesterday in the dark checked rim for damage, the service guy said he had checked already as I had made him do a condition check when I dropped the car off, and after he went in I parked under a floodlight to do another check, and all looked OK. Went out to check pressures this morning first thing I noticed was the valve stem was very short, I attached my compressor and it read 55psi, OK I thought I will use my other one as it probably giving a false reading as the valve it to short etc. Attached the other one after releasing a bit of air and it read 49psi. I was not happy. I had only driven half a mile on it so no big problem. So then I checked the tyre to ensure they had fitted it the right way round (couldn’t remember is 452's were rotational or not) this is when I discovered they had fitted the wrong tyre. I was fuming.
Straight back to the dealer I went only half a mile and vented my anger. Service receptionist said she needed to speak to spares as they had done the tyre. She came back and stated the 452’s had been superseded and was no longer available. I pointed out this was nonsense as I had only ordered one last week from the tyre centre across the road, she then said that’s who had fitted it for them as their fitter was off.
She then spoke to parts again and said “Mr. XXX isn’t happy about having odd tyres on his car” making it sound so trivial, and again said that they were obsolete and that the service receptionist who I was dealing with was aware and should have let me know. I pointed out that wasn’t the case, as otherwise I wouldn’t have been sitting here now.
So car is back in on Thursday for a new tyre, windscreen to be removed and re-seated so rubber trim around screen fits properly, offside front fog light has slight condensation (expecting a battle there).
I just struggle to believe that the service guy thought I wouldn’t notice after dropping the car in making him do a condition check, pointing out I hated having tyres fitted etc.
It’s these type of things that make me wish I had an old banger that I didn’t give s sh1t about.
Rant Over.
I was then reminded by my dad that you can get tyre insurance, which I had forgotten about, as I took it out 2 1/2 years ago when I bought the car as it had run flats. Looked through the policy and sure enough no mention of run flats, just stated it was "Tyre Insurance"
So I gave my local dealer a ring as I needed some warranty work done, explained the situation and that the car was on 452's and was that a problem, as when I wanted to do the swap they didn’t want to know as it was not how BMW designed it. I did point out that they had removed all my 452's and refitted on new rims around 6 months ago. So they came back an hour later and said that was fine and it was all booked in.
Collected car yesterday in the dark checked rim for damage, the service guy said he had checked already as I had made him do a condition check when I dropped the car off, and after he went in I parked under a floodlight to do another check, and all looked OK. Went out to check pressures this morning first thing I noticed was the valve stem was very short, I attached my compressor and it read 55psi, OK I thought I will use my other one as it probably giving a false reading as the valve it to short etc. Attached the other one after releasing a bit of air and it read 49psi. I was not happy. I had only driven half a mile on it so no big problem. So then I checked the tyre to ensure they had fitted it the right way round (couldn’t remember is 452's were rotational or not) this is when I discovered they had fitted the wrong tyre. I was fuming.
Straight back to the dealer I went only half a mile and vented my anger. Service receptionist said she needed to speak to spares as they had done the tyre. She came back and stated the 452’s had been superseded and was no longer available. I pointed out this was nonsense as I had only ordered one last week from the tyre centre across the road, she then said that’s who had fitted it for them as their fitter was off.
She then spoke to parts again and said “Mr. XXX isn’t happy about having odd tyres on his car” making it sound so trivial, and again said that they were obsolete and that the service receptionist who I was dealing with was aware and should have let me know. I pointed out that wasn’t the case, as otherwise I wouldn’t have been sitting here now.
So car is back in on Thursday for a new tyre, windscreen to be removed and re-seated so rubber trim around screen fits properly, offside front fog light has slight condensation (expecting a battle there).
I just struggle to believe that the service guy thought I wouldn’t notice after dropping the car in making him do a condition check, pointing out I hated having tyres fitted etc.
It’s these type of things that make me wish I had an old banger that I didn’t give s sh1t about.
Rant Over.
