coupe rust issues, how long to approve? - edit; approved
- Thread starter jamie_z4
- Start date
About five years ago they seriously screwed me around on a mini for over four months, then again it was mostly Williams Manchester who are notoriously S#!T but also BMW themselves.
2 year old Mini Cooper S with just over 20K on the clock started rusting on both rear wings, not the usual wheel arches but from inside the vehicle out around where the wings were welded to internal structural parts.
I contacted Williams Bodyshop after 1 month and it was obvious the manager was avoiding talking to me, I could ACTUALLY hear him in the background telling the girl on the phone to say hes not there! Then she told me they hadn't heard back from BMW.
After two months i contacted BMW directly only to be told they had no record of the claim! Williams hadn't submitted it on to BMW's system!
Officially complained to BMW then had snivelling grovelling bar stool from Williams on the phone offering to sand down the paint and refinish the rear wings. when i pointed out to him thats only treating the symptom rather than the cause and i wanted it fixing properly he said don't worry if it comes back they will re do the affected areas as many times as necessary for my entire ownership of the car!!!
Seriously would of expected better at the worst dodgy back street outfit!
Eventually got BMW to take the car back a few months later after they claimed i was being unreasonable by not excepting the dealers "permanent repair!"
Seriously expected me to drive around in a two year old BMW that was somehow letting water in on both sides and then rusting on the welds through the rear wings!
I will never buy another car from a main dealer, your paying a huge premium for what you think is premium service/standards which is absolute tosh! Might as well save some money and buy elsewhere.
Rant over I'm not bitter at all
2 year old Mini Cooper S with just over 20K on the clock started rusting on both rear wings, not the usual wheel arches but from inside the vehicle out around where the wings were welded to internal structural parts.
I contacted Williams Bodyshop after 1 month and it was obvious the manager was avoiding talking to me, I could ACTUALLY hear him in the background telling the girl on the phone to say hes not there! Then she told me they hadn't heard back from BMW.
After two months i contacted BMW directly only to be told they had no record of the claim! Williams hadn't submitted it on to BMW's system!
Officially complained to BMW then had snivelling grovelling bar stool from Williams on the phone offering to sand down the paint and refinish the rear wings. when i pointed out to him thats only treating the symptom rather than the cause and i wanted it fixing properly he said don't worry if it comes back they will re do the affected areas as many times as necessary for my entire ownership of the car!!!
Seriously would of expected better at the worst dodgy back street outfit!
Eventually got BMW to take the car back a few months later after they claimed i was being unreasonable by not excepting the dealers "permanent repair!"
Seriously expected me to drive around in a two year old BMW that was somehow letting water in on both sides and then rusting on the welds through the rear wings!
I will never buy another car from a main dealer, your paying a huge premium for what you think is premium service/standards which is absolute tosh! Might as well save some money and buy elsewhere.
Rant over I'm not bitter at all
jamie_z4 said:
Surely that shows that it probably takes a good month plus for BMW to approve? I wouldn't think he body shops would be too busy in the summer months. Your issue will be when it is approved.....how busy they are!
However I'm sure csl can give a better indication of when the thumbs up were given from the start of June?
From my initial inspection to actually getting the go ahead from the dealership it took 7 weeks then a further 2 because of how busy they were.
Have you chased them?
Have you chased them?
