So first bit of feedback - not great - got there 5 minutes late for my appointment (4.45) to then be kept waiting 15 minutes (as they're really busy working through a backlog), then to be told I'm too late. I explained that I was delayed because of nearby roadworks, the service chap says 'oh, well if you'd phoned us up earlier today we'd have told you about those as our lads were caught up in all that aggro this morning'... seems a little 'arse-about-face' given that they could have called me to leave earlier, seeing as they know about the roadworks and I don't, they know what time I'm supposed to be there as it's in their diary...
I was given 2 options, either I can leave the car there overnight (well, given I would need to go home without a car and then return without a car the next day, not really practical as I hadn't planned for it and there are no direct public transport routes) or bring it back another day.
I'm now rescheduled for Friday. Lets see how it goes when they actually decide they want to do the work. I know it's only a half price MOT etc, but it really was a waste of time.
Just as a heads up - Cooper Banstead is rebranding to become a purely 'MINI' dealership - they will still service BMWs but they will only sell MINIs now. So when you turn up, it's all portacabins apart from the workshop itself until the refit has been completed.