cars been bumped (whilst at BMW Rochdale)

Try not to fret to much mate, at least its repairable.....
my baby also had some knob scuff the bumper when i first had it, i insisted the insurance send it to a BMW body shop where in the end i got a brand new rear bumper even though it was literaly a scuff on the edge as i just wasnt happy with the repair, be fussy and make sure you 110% happy....... Know doubt were all the same on here, but i looked at it like this.... in the end its a part thats easily repairable or replaceable at worst... Head up, its not your fault... :-)
 
Don't even get involved with your insurance, it was there fault let them sort it out. They have a body shop, happened to me though no one else involved when my bumper was damaged just told them to get it fixed, its then up to them to recover the loss
 
I've not read the other posts, but excuse me if I'm going over old ground.

I'd suggest making BMW pay for it, if you can. The car was under their care; so whether it was hit into by a customer or not is quite irrelevant - they should fix it for you!

My insurance went up quite markedly when someone hit into my (parked) car, so try to avoid involving insurance companies at this point, because even the mention of it can leave a mark on your record. Obviously you're aware that even if you try not to tell your insurance company, if it is claimed via the woman's insurance, it will be recorded anyway, and you'll still have that mark.

Because of the age of the car, I would personally only be taking it to a BMW body shop; purely due to the fact you have a 7 year anti-corrosion warranty, which technically would be void in the area that is resprayed if you were to have any rust problems later in life. With a BMW authorised repair, this wouldn't be a problem. It's not easy to find a decent BMW body shop however; though from the reports I read (and incidentally, who I went with) I would recommend Cotswold BMW. Not a 100% perfect job, but as near to it as you're going to get I'd say, and the colour match was absolutely perfect (which was my primary concern).

I know how you must feel about the car; that it's now not perfect - especially as I know yours is a low mileage car which you only use for fun. What I can say is that I went through all of the same emotions that you probably are right now, and even though I didn't think it at the time, it does get easier. The process of getting it fixed is NOT nice, but once it's all finished and back to you, you'll never think of it as having had a repair done - or at least I didn't, and I am very fussy about, well, everything.

There may not be any positive side, but try to think of one, somehow. For me, my sideskirt was chipped in the usual place (at the back, where it 'flicks' out), and of course the car came back without any marks. Whilst it was in the shop, it also allowed me to rectify the front bumper where the previous owner had slightly dinged it, and it meant it was cheaper.

I hope some of that helps, and it isn't too much of what others have already said.
 
What kind of damage are we talking about to the door? Just the door, or the adjacent panels on the sides? A scratch or a dent? Pics?? If a big dent, maybe best to just get a new door?
 
krusty said:
What kind of damage are we talking about to the door? Just the door, or the adjacent panels on the sides? A scratch or a dent? Pics?? If a big dent, maybe best to just get a new door?
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i don't think its anything major, i have just spoke to them and they have polished/cleaned it and it looks a lot better, I have just told them i will not be picking it up until its is sorted, they are speaking with their insurance on monday to see what they think

i have asked/suggested can the ladies insurance just pay the bmw garage and that be it
 
Sorry to read about this, but as IK said look for any positives you can find... And if the skirt under the door is damaged too, demand a pair of aeroskirts :P
 
Taz x said:
ZeeFore said:
There's the psychological injury from having a vehicle you spend hours applying liberal doses of TLC to messed up by someone who's careless and doesn't give a sh*t.

*Shudder*

I'll stop now. :x
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you must be reading my thoughts, the car was in perfect condition, i bought it new, i never park in car parks and i treat it like a baby, its been soiled
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I used to take this view. However, now I understand that it's possible that your car has been damaged and repaired before you even pick it up from new. - they can have scraped/dings etc that are detailed before you get it It you haved an eye for detail, you can ensure that when you get it back, it really will be as good as it originally was.

Bloody annoying, but much worse happens in life. :wink:
 
well i'm totally amazed

BMW Rochdale have said they can not help in any way, its between me and the woman that reversed into me

BMW HQ were absolutely no help either

So BMW will get no more work from me

is it just me, i think this stinks, obviously i have a 1 sided view, but surely i left it with them and i expect it back as i find it, as anybody come across this before, is there nothing i can do?
 
They owe you a duty of care whilst they're looking after your car . I'm sure the stance they are taking is that - since it was bumped by Mrs X, it should be her insurance that pays for it. They will try to discharge any liability by pushing the blame on her, and her insurers.

Personally, I think they're bandits for not offering you assistance.

Has Mrs X offered to pay, or given you her insurance details yet?
 
mrs x's as admitted responsibilty, my issue is that it should be the BMW dealer who is sorting it out with Mr x's insurers, why should it be my insurers who have to deal with it
 
As Adamski has said, they have a duty of care whilst the vehicle is in their custody. Ultimately, whether the BMW insurance or Mrs X's insurance pay matters not to you as long as it is fixed.
Perhaps you should inform them in writing that you will seek legal advice if the vehicle is not returned unmarked and see what happens.
We definitely need to recruit some solicitors to this forum, although I suspect they all earn too much to bother with humble Z4s!!
 
They will probably point to the little sign on the wall of the service department that says they accept no responsibility of your property whilst in their care.
 
It went exactly the way Srhutch said it would ...

Even more annoying now is that your premium will go up next year because of this!
 
Taz x said:
mrs x's as admitted responsibilty, my issue is that it should be the BMW dealer who is sorting it out with Mr x's insurers, why should it be my insurers who have to deal with it
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Has she reported it as a claim yet? Her insurers should contact you to arrange pick up and repair?
 
is it possible for me to claim against the bmw garage as the car as been damaged whilst on their property, they would then have to claim against mrs x

are there any clever solicitors on this site?
 
srhutch said:
They will probably point to the little sign on the wall of the service department that says they accept no responsibility of your property whilst in their care.
Click to expand...

:(

If it had been a BMW member of staff, things may have been different. But from what Taz has said, reckon BMW will pin all laibility on Mrs X, and want nothing more to do with it.... :thumbsdown:
 
Taz x said:
is it possible for me to claim against the bmw garage as the car as been damaged whilst on their property, they would then have to claim against mrs x

are there any clever solicitors on this site?
Click to expand...

Not on the site, but I'm waiting for a call back from Mr Z the solicitor......

I studied law at university, but my knowledge is out of date.... Mr Z is up to date and works for solicitor company. Hopefully should have more info soon
 
Only advice I can give is this .........

whilst everybody is shouting about who is responsible for what and who should pay - the bottom line is the "victim" ie you ....... is the only one not involved ...... and you've got all the fall out.

Personally I wouldn't even get into more arguments - start procedings immediately .......... Ie get a brief to write a letter saying procedings are starting (let a judge decide). Once thats in motion, things usually get easier....

Its ridiculous to even say its not their responsibility. Its ridiculous to even suggest that you should claim through yours and hers insurance.

As I posted on another thread - on level 1 (ie the bit where you are talking to the dealer who is denying this and denying that) you will only ever get a level 1 answer. Move it up to level 2 ..... and you will get a level 2 response.
Of course BMW UK will not get involved - its a local issue ............ that is until you make it a bigger issue......

Any garage that operates under the BMW flag, that is audited by BMW, operates to BMW procedures ..... and sells BMW products can be said to be part of the BMW network for which BMW is responsible.

It might cost you 50 or even a 100 quid to get it going, but Im pretty certain the crap would stop right there, when someone realise that you aren't going away and a 120 quid an hour brief is involved (that they will end up paying for) you usually get a quick settlement.

best of luck
 
Leaving out discussions around liability etc. The law in this area is contractual so it comes down to whatever the small print is you agreed with BMW. They can exclude liability for damage on their premises etc. but only to the extent that they have brought this to your attention.

A small note in font size 5 on p.5 of a service agreement or a sign hidden in the depths of their garage would not be sufficient. Making you sign a disclaimer would be the more like it.

No-matter what the situation I would imagine that BM carries insurance for this so the cost would come out of their general insurance provisions etc. (third party liability etc.). A claim under such insurance for a company tends not to affect premiums etc. so they tend to accept them. I am very surprised they have not!

Really dissapointed for you!

S
 
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