cars been bumped (whilst at BMW Rochdale)
- Thread starter Taz
- Start date
. Wouldn't be surprised if they actually paid out 
Ouch ... this story made me wince.
This kind of thing could happen to anyone at anytime. I'm always a bit worried in public parking areas, where some ham-fisted neanderthal could do some serious damage and then drift off without even noticing. I have insurance to cover that type of thing, but as mentioned, that can be a PITA to get sorted out. And it's not just about repairing the damage. There's the psychological injury from having a vehicle you spend hours applying liberal doses of TLC to messed up by someone who's careless and doesn't give a sh*t.
*Shudder*
I'll stop now. :x
This kind of thing could happen to anyone at anytime. I'm always a bit worried in public parking areas, where some ham-fisted neanderthal could do some serious damage and then drift off without even noticing. I have insurance to cover that type of thing, but as mentioned, that can be a PITA to get sorted out. And it's not just about repairing the damage. There's the psychological injury from having a vehicle you spend hours applying liberal doses of TLC to messed up by someone who's careless and doesn't give a sh*t.
*Shudder*
I'll stop now. :x
srhutch said:
I dunno... I think that while they have had it for about 8 weeks, it's likely that they (the dealership) would have to assume a duty of care towards a customer's vehicle - it's not like Taz has only just parked it in their car park. During the time they've had it, they would have moved/parked it - if it was in an position where a customer was able to back into it, the question has to be asked 'did the garage do all it could to mitigate the risk of damage?' - hypothetically, if it were in a secured area where one of the main dealer techs caused the damage it'd be obvious the dealer has to sort it out without involving Taz's insurance as the car was both (a) in their care, and (b) damaged by one of their techs. I don't know if my logic is sound but seeing that in Taz's case the damage was caused by the customer, it'd have to be resolved between the dealer and the customer (or their respective insurance companies), again without involving Taz's insurance.
While my dads old M3 was at a garage someone dinged the rear bumper, as a matter of corse my dad was notified, they said they would replace the rear bumper and have it back to him asap. It is a matter of pride, service and reputation. The dealer did a great job and was back to my dad within a week. Although he wasn't happy they did everything they possibly could. Which in my opinion is what they should do.
I doubt any insurance will get involved and they will repair the damage in the same manner, otherwise get in touch with trade standards or give BMW head office a call. They will want to get this swept under the rug ASAP as it is a complete embarrassment to the dealership and the reputation of BMW.
I doubt any insurance will get involved and they will repair the damage in the same manner, otherwise get in touch with trade standards or give BMW head office a call. They will want to get this swept under the rug ASAP as it is a complete embarrassment to the dealership and the reputation of BMW.
Taz x said:
If the woman has any decency she'll report it to her insurance. But this may mean you have no control over where it gets fixed (think previous posts may have mentioned?).
You could talk direct to her insurance to find out what the process is?
Then once fixed - send the lads round to her house.....!
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