The carbon mirrors look brill
However I'm reserving judgement with Tekarbon, I recently ordered a pair of their carbon wing mirrors for the E89. Their standard mail delivery is 6 to 8 weeks
so I paid extra for the priority mail service which takes 6 to 8 days for delivery. Received the mirrors but one was damaged, they stipulate that any damaged items has to be sent back to them within 7 days of receipt. I took a pic of the damaged mirror cap as soon as I unpacked it and e-mailed it to Tekarbon. They replied and said to send the damaged cap back to them at MY expense, they wouldn't pay the return postage. I sent the cap back using Royal Mail Airsure which wasn't cheap as I wanted proof they had received it. They received the cap but said it would be posted normal delivery which again can take 6 to 8 weeks, if I wanted it sooner I would have to pay up again for the diference between standard and priority mail which was another 20 quid. It cost me 18 quid to post the damaged mirror cap to them. So in all upto now its cost me £38 to hopefully receive an undamaged mirror cap
Not great customer service in my view, afterall it wasn't my fault it was damaged in transit and something the company should allow for. Still waiting for delivery. The only plus is they sent the item as a gift on the customs form which avoided import duty :?
Tim.
However I'm reserving judgement with Tekarbon, I recently ordered a pair of their carbon wing mirrors for the E89. Their standard mail delivery is 6 to 8 weeks
Tim.
