A
Anonymous
Guest
If you are sitting comfortably, then I'll begin.
I bought a genuine BMW iPOD Connectivity kit from a BMW dealer that was trading on eBAY. The kit duly arrived and I fitted it to my car.
TBH with you, I was not impressed with how it worked or sounded. It's not a bad solution, but it's not a great solution.
So, I sent them an e-mail saying I wanted to return the item. Nothing for two days, so I contacted the dealer by phone. His first response was '...I'm sorry sir, you can't return the item as it's been used. I'll check with the service department to see if they have any suggestions about the poor sound quality and I'll call you back...'.
Now then, the '...you can't return the item as it's been used...' is a load of old tosh. When you buy something on-line, you are allowed a seven day cooling off period to return the item for a full refund. You are also allowed to inspect the item and if you still don't want the item, you can return it. You don't have to return the goods in the original packaging, it simply has to be in a resalable condition. In my case, to inspect the item I had to fit it to the car to see how it performed.
Anyway, I had a phone call a bit later in the afternoon and was told that he would send me a copy of the invoice and I can take it back to another dealership under warranty and get it replaced. I declined his offer and said that I wanted a refund. he again stated '...we don't give refunds as it's an electrical item and if it's been used, we can resell it again...'. Now this is the typical stance that the dealer would take had I bought said item over the counter.
I declined to get into a conversation with him about this as it's not worth the effort. He confirmed his address and told him that I would write to him formally asking for my refund as I am entitled to it under the Consumer Protection (Distance Selling) Regulations 2000.
Sent the letter via recorded delivery to make sure it got there safely. Four days later after he obviously checked things out, an e-mail arrived asking me to return the item for a full refund.
The moral of the story is this...don't listen to the seller when it comes to whether you can return or not. Talk to Consumer Direct and make sure you know what you are talking about when you go back to the seller.
There are a few things that if bought online you can't return (software, cd's, dvd's, mp3 etc) but the list if very short.
I bought a genuine BMW iPOD Connectivity kit from a BMW dealer that was trading on eBAY. The kit duly arrived and I fitted it to my car.
TBH with you, I was not impressed with how it worked or sounded. It's not a bad solution, but it's not a great solution.
So, I sent them an e-mail saying I wanted to return the item. Nothing for two days, so I contacted the dealer by phone. His first response was '...I'm sorry sir, you can't return the item as it's been used. I'll check with the service department to see if they have any suggestions about the poor sound quality and I'll call you back...'.
Now then, the '...you can't return the item as it's been used...' is a load of old tosh. When you buy something on-line, you are allowed a seven day cooling off period to return the item for a full refund. You are also allowed to inspect the item and if you still don't want the item, you can return it. You don't have to return the goods in the original packaging, it simply has to be in a resalable condition. In my case, to inspect the item I had to fit it to the car to see how it performed.
Anyway, I had a phone call a bit later in the afternoon and was told that he would send me a copy of the invoice and I can take it back to another dealership under warranty and get it replaced. I declined his offer and said that I wanted a refund. he again stated '...we don't give refunds as it's an electrical item and if it's been used, we can resell it again...'. Now this is the typical stance that the dealer would take had I bought said item over the counter.
I declined to get into a conversation with him about this as it's not worth the effort. He confirmed his address and told him that I would write to him formally asking for my refund as I am entitled to it under the Consumer Protection (Distance Selling) Regulations 2000.
Sent the letter via recorded delivery to make sure it got there safely. Four days later after he obviously checked things out, an e-mail arrived asking me to return the item for a full refund.
The moral of the story is this...don't listen to the seller when it comes to whether you can return or not. Talk to Consumer Direct and make sure you know what you are talking about when you go back to the seller.
There are a few things that if bought online you can't return (software, cd's, dvd's, mp3 etc) but the list if very short.
Liverpool
