Build problem....thoughts

J

john-e89

Lifer
What do you peeps think...?

Initial build on the M40i was black with beige interior, however after having a demo car for a week in black on black I thought that’s better than beige. I gave the demo car back on the 21st Sept’, sales guy showed me his company car with red seats and i thought that could be a goer, which we discussed so he knew I was dithering, no lockdown date had been set, I knew it was close but he said he’d let me know when times up, which he never has, I’ve not had a lockdown date and time. We arranged for him to ring me on Thursday 24th so I could pop in to confirm spec. No call came. Friday I was driving all day but still no call. Saturday I came down with an awful cold which I still have, waiting for Covid results as we speak, bed ridden all last weekend and this week. I’ve seen a call from Stratstone this last Monday 28th, I didn’t hear it as was in bed but no voicemail, just a missed call, so no idea what that was. I know I’ve left it very late but I was expecting to have a conversation to finalise spec and a lockdown date. I’ve now been getting emails from Wednesday, yesterday saying my car is built form the factory. Popped an email off the the sales guy this morning asking what’s occurring as we haven’t confirmed spec yet. He said he called end of last week, which he didn’t as its not on my phone. He said he doesn’t think it’s reversible now and He’s filling me with praise saying how bold and classy my choice is, basically bullshitting me as he knows, IMO, he’s screwed up. So, my options, imo they’ll have to build me another right...? I don’t mind waiting really, I just want a car with the spec I want. They’re going to try everything to wriggle out of it. I think I’m in the right...but what do you guys think...? If you think I’m in the wrong please say so.

Car has indeed been built apparently.... :roll:

As far as I’m concerned now if I don’t want it when I see it, I reject it and they build me another or refund my deposit yes...?
 
Not sure youre in the wrong, they should have properly confirmed your choice on spec, that said i do believe your initial black and beige choice will look fantastic. One thing ive learned over the years is your first instinct is usually the right one :thumbsup: when you uhm and ah about something 99 times out of 100 you go back to your first choice
 
IMO, Since the lockdown conversation was agreed and didn’t happen then they’re in the wrong no matter what they’re saying.

I know this isn’t the same but wonder if it’s along the same lines. I agreed the purchase of my 35iS on the 4th or 5th of September and given the distance I couldn’t give a firm date for collection. He said as long as I picked it up by the 30th he didn’t care but it had to be included in Septembers figures because they were getting absolutely hammered by their exec’ s/BMW about the September sales figures.

He said he’s not experienced it like that before and he’s been their 4 yrs. I’m presuming it’s because of the annual figures so far being well down so I’m wondering if last minute he’s confirmed your order without catching up with you to record it in his September figures.

But whatever’s happen he’s still in the wrong as you’d agreed the final spec was still to be confirmed :thumbsup:
 
Does that mean I am getting my 35i manual for £6k a bit sooner then? :lol:
 
I will need to spend £3k to get rid of all that COVID stuff you have been spraying in there ... :cry:
 
So have you ordered beige/cream leather or the cognac/tan leather?

Regardless of whether the dealer has messed up, black on black is potentially quite gloomy to live with.
Black interior wouldn’t have been my choice but against SF red, it was a good contrast and the deal was to good to miss.
 
I initially thought black leather when I specced mine, but finally went for Cognac, good call IMO.
 
Yep thanks all but the post is regarding my options and any potential further action taking with consumer rights etc, if they refuse to refund me my deposit should I reject the car, not if the colour is right or not.

Anyone with insights into the legal side of this or my rights...?
 
I think you should make your intentions known to the dealers immediately not wait until you have seen the car to make a decision.
 
John H100 said:
I think you should make your intentions known to the dealers immediately not wait until you have seen the car to make a decision.
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I am John, I’ve fired an email asking my options should I reject it. All I’m getting is, Oh don't worry, it’ll look so classy and superb, you’ll love it. Perhaps I will, but I want to know my rights should it not be right. It’s too much money to not have it right and tbh I feel like I’ve been backed into a corner and I hate that.
 
Maybe I'm being too simplistic in my view, but if they haven't aknowleged or responded to your options if you reject the car then they themselves except some culpability.....hence trying to tell you what a superb choice you've made.
Fingers crossed that you love it and that it does indeed look superb.
 
NewZdriver said:
Probably a daft question but have you signed an order for black / cognac?
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No, only a pcp agreement. We ticked a spec sheet but that was not signed and subject to any changes I wanted to make until lockdown, verbally. They can’t say it’s tough it’s this or nothing as I wasn’t given a lockdown date, despite the sales guy saying he would let me know it. I can’t prove that but I’ve signed nothing and if we get into a tit for tat he said this or he said that I’ve got all the conversations written down and unless the guy lies through his teeth it’s game over as far as I’m concerned. But anyway, surely you’d sign a lockdown spec and not rely on verbal id think..?
 
john-e89 said:
No, only a pcp agreement
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John, are you still within the cooling off period and able to cancel, or threaten to, the PCP?

My logic here is if that’s the only document you’ve signed and you can still legally cancel that then they have nothing to hold you to the purchase of the car.
 
You might be in the right (at least from my reading), but whether it is enforceable is another question.

Would be interesting to see how this plays out, as with all dealer related issues it may be a bit of hassle but worth it in the end.
 
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