BMW owners vent anger at months long wait time for parts

C

corsaire77

Active member
 Warsaw
When system implementation is not as seamless as some would hope.

http://www.bloomberg.com/news/2013-08-27/bmw-owners-vent-anger-at-months-long-wait-for-spare-parts.html

(courtesy of https://www.facebook.com/groups/4813341051/?fref=ts)
 
Looks like they've been victims of SAP. I cannot understand why so many companies implement an ERP software package when all previous users can advise it will bring a compnay to its knees. Ours has been rolling out a package called IFS and we are losing orders and staff as a direct consequence.
 
BRC said:
Looks like they've been victims of SAP. I cannot understand why so many companies implement an ERP software package when all previous users can advise it will bring a compnay to its knees. Ours has been rolling out a package called IFS and we are losing orders and staff as a direct consequence.
Click to expand...

And I thought us medics were bad at using TLAs :rofl:
 
IBM and SAP. 'Nuff said. IBM sales are very agressive to the top end of the business and normally convince the bosses that they need something ridiculously expensive but useless!
 
Must erp deployments fail because not enough work is done up front to capture all the business processes properly, then scope creep starts unchecked by those that should stop it and the IT department is blamed.

I'd rather be sending from an iPhone on Tapatalk than this piece of crap Android device...
 
ERP is for us at least a job creation scheme. More staff required to handle the absurd workload increase but against a declining sales intake. As bad as that is the staff are thoroughly disenchanted by the whole package and in the last 3 years I have seen it bring grown men to tears. My heartfelt sympathies go out to the staff at BMW who must be really pissed with their management for foisting SAP upon them. :x
 
Not sure if I was a victim of the SAP deployment, but when a power steering hose on my Z4 fractured while I was at Le Mans (mid June this year), there was a 10+ working day backlog to obtain the part from Munich.

Ended up having to spend the rest of our holiday in France in a hire car (1.0 Corsa - ug!) and getting the Z4 repatriated to the UK for the repair. Fortunately Green Flag picked up the whole bill.
 
I feel this pain... We are currently in year 4 or a 7 yr SAP implementation... I can tell you its no prettier being on this side of the fence :headbang:
 
Not everyone gets it wrong - in my last job my customer was Computacenter, who rolled out SAP in Germany in the first year, then took that experience and rolled it out in the UK the next. Both countries went live with very few hitches, and they reaped massive improvements in productivity and ultimately cash flow. The programme only slowed a d was almost brought to it's knees by the French implementation this year... Mainly because the French had decided they didn't really like the transparency it brought to their business, and the fact that it was someone else's idea :lol:
 
At least they're blaming a computer system for it. When I needed stuff for the M5 (at 10-15 years old), I was regularly told 3-9 months as they would only order certain parts from the manufacturer in batches of 10 or more.

Not a problem if it's something like a wing which is used on all 5-series, but when you wanted an M5-specific item you'd have to wait until another 9 e34 M5 owners needed that same part before a production run would be authorised.

No wonder the 2nd hand parts market is so busy for e34 M5s - and why one is usually worth more in parts than as a whole.
 
Could this explain why Ranski's best mate on eBay selling Z4 //M parts was asking so much?
 
Bing said:
Not everyone gets it wrong - in my last job my customer was Computacenter, who rolled out SAP in Germany in the first year, then took that experience and rolled it out in the UK the next. Both countries went live with very few hitches, and they reaped massive improvements in productivity and ultimately cash flow.
Click to expand...

I'm in a non-IT industry, but I see the same at BASF, one of my customers. It gets better with each subsequent rollout. Of course, not all key users embrace the change, for which they cannot be blamed as the implementation burdens them with excessive workload, but the final effect is terrific.
 
You must log in or register to reply here.
Back
Top Bottom