Bmw Corrosion Warranty

Well, after what seems like an age i just recived a response form my local Bmw Dealer;

"They have said that your car has not been seen in the BMW network for 8 years.
They are asking for invoices or proof that the Vehicle body check reports have been carried out at the correct service intervals
If you can drop these in and have a chat with andy he will go back to BMW again"

The issue is not even the Bmw service invoices i have, state bodywork checks have been carried out.
Has anyone had a simlar issue and managed to get around it?
 
Kernow-Z4 said:
Well, after what seems like an age i just recived a response form my local Bmw Dealer;

"They have said that your car has not been seen in the BMW network for 8 years.
They are asking for invoices or proof that the Vehicle body check reports have been carried out at the correct service intervals
If you can drop these in and have a chat with andy he will go back to BMW again"

The issue is not even the Bmw service invoices i have, state bodywork checks have been carried out.
Has anyone had a simlar issue and managed to get around it?
Click to expand...

Well that all sounds a bit ridiculous, how annoying. I don't have my service book to hand but my understanding is that the 'body inspection' (whatever the hell that is) is listed as a part of an inspection I or II service. Ergo if you have an inspection I or II stamps in the book this will (probably not :D ) have been done. What additional proof can you provide them? They want a video from 3 years ago of the service or something? It's ridiculous.
I would be going back to them with your service book and if you have any receipts for those inspections (but ultimately I don't really see why you need to prove they took place), and pointing out to them that in their own T&C's they don't stipulate inspections should have be done at BMW. It's irrelevant whether the car has been outside the dealer network or not, be it for 1 day or 8 years.
It's a shame you're not able to easily reach out to another dealer, as whilst they seem to be suggesting it's BMWuk causing the issue, it doesn't sound to me like they're on your side which is a bit crap. Given the nature of the rust area and the proof of original paint I can't see why this isn't being dealt with as it should be by them.
Good luck with it.
 
I’ve done well with the corrosion warranty of late but on each occasion there was an emphasis put on the service history by the body shop assessor. It wasn’t a problem as I’ve still got a full BMW history but I reckon they are working to a directive from BMW.
 
Kernow-Z4 said:
Well, after what seems like an age i just recived a response form my local Bmw Dealer;

"They have said that your car has not been seen in the BMW network for 8 years.
They are asking for invoices or proof that the Vehicle body check reports have been carried out at the correct service intervals
If you can drop these in and have a chat with andy he will go back to BMW again"

The issue is not even the Bmw service invoices i have, state bodywork checks have been carried out.
Has anyone had a simlar issue and managed to get around it?
Click to expand...

Sounds like we are in the same position! I am being asked for proof of corrosion checks, I have a fully stamped service book and the receipts from my services, but no mention of the corrosion check.
I told the dealer that they don’t provide this proof, and the service book doesn’t have a tick box for body check, so what the hell do BMW expect! As far as I am concerned the body checks have all been carried out, if they want more proof they would have to have included it in the service book.
Also they are not interested in the fact that other cars of the same age have been repaired under warranty, for the same corrosion in the same place.
I’m at a bit of impasse, any ideas what to do?
 
It's pointless having checks, if they'd found it earlier they would still have had to repair it as no servicing stops corrosion...
 
I had My Z4M coupe and E89 35is both in for corrosion warranty..God knows what shyte they are using for them to rot so quickly..

Both had full bmw history though,both passed for repaint without hesitation.


The E89 was fine,they did a grand job,took them 3 months to get the Coupe right. Was farcical
 
These are old cars now. A couple of hundred quid in a bodyshop every 12-18 months is expected with old cars. Bad times if you live by the coast, befriend a bodyshop owner quick.
 
dannytheduck1985 said:
These are old cars now. A couple of hundred quid in a bodyshop every 12-18 months is expected with old cars. Bad times if you live by the coast, befriend a bodyshop owner quick.
Click to expand...
I'm so happy to live in a country that doesn't need to salt roads in winter! I do live near the beach though :o
 
Mangozac said:
dannytheduck1985 said:
These are old cars now. A couple of hundred quid in a bodyshop every 12-18 months is expected with old cars. Bad times if you live by the coast, befriend a bodyshop owner quick.
Click to expand...
I'm so happy to live in a country that doesn't need to salt roads in winter! I do live near the beach though :o
Click to expand...

We salt the roads for a few months a year, :rofl: you got salt in the air 12 months of the year
 
dannytheduck1985 said:
These are old cars now. A couple of hundred quid in a bodyshop every 12-18 months is expected with old cars. Bad times if you live by the coast, befriend a bodyshop owner quick.
Click to expand...

They should still honour the 12 year anti-corrosion warranty though.
 
I've got some issues with rust on the slam panel where the bonnet latches down. Took it to BMW yesterday and have been given the fob off, "not serviced by BMW". I said that I was unsure how that would have made a difference as the panel would still have rusted. Apparently its because BMW didn't have the opportunity to fix it earlier?! WTF.

Has anyone had success with a BMW dealership in the London area? I'd rather take a drive somewhere that's going to be sensible about this issue than waste my time.
 
A couple of points that I'm sure your all aware of. EU rules state that there is no requirement to have your car serviced by a franchised dealer, to adhere to manufacturers warranties. As long as the correct methods and OEM parts have been used, and, you have used a recognised garage. Think Ltd company and/or VAT registered. English common law is based on 'reasonableness'. If a reasonable man would think that a warranty that is stated to las tfor 12 years doesn't then the person who gave that warranty is liable. The sale of goods act does not state a time limit on claims btw. BMW are trying to wriggle out of anything they can....and are kicking the ball down to the dealers at the moment. An example of this, not on my Z4... is that the wheel centres on my wife's car started to oxidise under the lacquer, so I returned it to the dealer for warranty repair. They told me that as they had refurbished the wheels before delivery ( the car was a year old) there was no BMW warranty. Seeing as the dealer told me that at least 75% of the cars they sell have refurbished wheels..this is worrying. In the end I told the dealer I would reject the car if the issue was not sorted...and they paid to have all the wheels refurbished to OEM specs themselves. Personally I would persue this further with another dealer.
 
The problem with warranties, is that the older the car gets the more likely it is to have push back from BMW on doing repairs.

They get away with it a lot of the time because at 5+ years old you’re going to have to satisfy them that the damage was caused by a failure and not by wear/use.

So corrosion that is caused by a poorly repaired panel (e.g. after little ding/scuff or from stone chips), would tend to be refused as it can’t be proved to have been done to a good standard (and the fact that it’s showing corrosion would support that).

In my case, I had the underside of the hatch repaired under warranty some years back, and it’s come back. The car is almost 12 years old, so at the end of the BMW corrosion warranty term, and I’m still waiting for the dealer to return my call from last week. For now I’ve sprayed some rust converter onto the small patch of corrosion, and if BMW don’t play ball then I’ll rub it down and paint it myself.

Ultimately, if the dealer/BMW doesn’t play ball, you’ll have to take them to court to get them to pay up - but BMW know most people will not do that and will give up after complaining a few times.
 
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