BMW Berrys Chiswick - Rattles / Clunk & Diagnostic Cost

Well the rattle has returned, less than 90 miles after "resolving" the issue.

I will be taking it back to Chiswick for a "technician" to ride along with me and listen to the noise.
 
bluestreak56 said:
...All in all not too displeased with them...
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How about now?!

Sorry to hear you're still having problems... I would consider very seriously taking it somewhere else
 
Good question, I'll let you know IF they fix the issue. Will certainly be going elsewhere if I can next time. Shame another dealer isnt down the road from me!
 
Well you were right. Waited 30 mins because they were "busy"

Got a "technician" for a ride along, he stated himself "there are a lots of different rattles" however the one I'm most concerned about "is definitely not the same issue as before".

My service manager was unavailable throughout my visit so I didnt have a chance to talk to him and rather than book it in to be charged another £154 I just left.

I shall be looking for a good indie to look at this for me and if it turns out to be the same issue, I will take them then invoice to pay!
 
Had a phone call from Berry's Chiswick. They believe the issue to be suspension related and are looking at stripping the entire rear end to find it!

I really hope 1) Luton are going to foot the bill and 2) Its back with me in time for the London Meet on Sunday :(

Waiting at the moment for Lutons answer.. :thumbsdown:
 
Update - A "senior tech" at Chiswick believes the noise may be rear shock top mounts as he has had this on other zeds. This is a warranty item and if it turns out to be this issue then no cost associated.

However if its not the cost will be £154 for an hours investigation..

So im waiting on Luton to be able to confirm if they will cover this cost IF its not the cause..
 
I had this "diagnostic fee" threatened when I tried to claim for my 108 corrosion.

Is it just us AUC customers who have this threat or do you new car customers have it too?

I've never had this before at any other dealers. :thumbsdown:
 
Right well its looking increasingly likely I will have to take the car back to Luton for them to look at it (if they agree to do it charge free).

Something else Chiswick said to me today was that the AUC doesnt kick in for 60 days so I might not be covered till then! :thumbsdown:

Im tempted to try to give the car back and buy the ruby black one on autotrader for £3k less than I paid!
 
Got my car back today after giving it in on Wednesday (3 working days) they hadnt done anything other than a few more rides and some external visual inspections.

A "courtesy wash and hoover" which included a layer of dust over the paint work (doubt it was washed) and they had replaced my rear valve caps with plastic ones. Naturally I told them to get them back.

Im pretty certain I will be taking the car back to Luton if the noise persists, although I didnt hear it on the ride home, will see on Sunday for sure!
 
Something else Chiswick said to me today was that the AUC doesnt kick in for 60 days so I might not be covered till then! :thumbsdown:
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Is that right? Either way sale of goods act would cover you. Personally if you threaten to hand it back under the return policy I bet a great deal more willingness to fix it will appear.


Tapatalking...
 
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