Benham Wolverhampton = Plebs

T

T400

Member
:headbang: :thumbsdown:

I don't know why i keep going back here when Rybrook in Shrewsbury is highly rated

Short story

Wierd clanky rattle at low speeds
Book in to Benham
Show up, they have no idea im booked in (good start) 10:00am
Cant give me a competion time for investigation so they say latest 1600 but the promise to call way beforehand to let me know whats going on
I insist on visual check over of my car before handing the keys (thank f$3#)

1630 arrives, no call, been without car all day.
walk in, car ready :|
investigated problem, balacing weight from the wheel had managed to get stuck inside tyre!!
£54 please!! :o
not covered on extened warranty
reluctantly pay
go to car
SCUFFED WHEEL where they had put it back on :x

said they would foot the refurb bill..... :|

I have to take it to refurb place myself tomorrow :!: :!:
 
Makes you wonder eh, when these Idiots employ mechanics why they always take on Plebs.

A lesson i have learnt in life, Angry customer on the phone very easy to deal with and you can always hang up on them and make it someone elses problem,

Angry Customer in your face demanding explanations etc, not so easy to walk away from and more often than not results in a better outcome for the angry customer. :thumbsup:
 
I have had very poor service here...

I was fleeced for £100 due to them doing unapproved work and charging me for diagnostic work...

Their "Service advisor's" are a complete joke. Having looked at their showroom is it any wonder that they have to recoup their money somehow...

I have done away with them...

Despite me having an AUC warranty, i have always left that place with a very sour taste in my mouth..
 
T400 said:
SCUFFED WHEEL where they had put it back on :x

said they would foot the refurb bill..... :|

I have to take it to refurb place myself tomorrow :!: :!:
Click to expand...

Keep an accurate record of the time, distance/mileage, inconvenience of being without the car etc you use to get this done and claim this back from the dealer. This should not be in the form of a goodwill gesture, for example 10% off your next service as you have by now (and I hope.....!) lost confidence in them. Might be too late but get them to agree this before embarking on the refurb.
 
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