wegras said:
Has anyone actually gone to court over this issue or did people just take it in the ass :wink:
Bad Day part 2 - warranty issue FINALLY resolved!
- Thread starter Pastry
- Start date
Has anyone actually gone to court over this issue or did people just take it in the ass :wink:
Having looked at BMWs anti-corrosion warranty on line I can't see anything that specifically excludes the roof from the warranty. It does mention rust, I suppose any aluminium panel might be excluded as it doesn't rust!
I would write to BMW UK asking for a written statement explaining their refusal to cover defect under warranty, ask them to identify the parts of the warranty that clearly indicate that the roof is not covered. Point out that the dealer & BMW have accepted that this is a corrosion issue caused by poor manufacture process and that in the event of no satisfactory response within 21 days you will issue a claim against them for the total cost of repair and your costs and expenses.
I would write to BMW UK asking for a written statement explaining their refusal to cover defect under warranty, ask them to identify the parts of the warranty that clearly indicate that the roof is not covered. Point out that the dealer & BMW have accepted that this is a corrosion issue caused by poor manufacture process and that in the event of no satisfactory response within 21 days you will issue a claim against them for the total cost of repair and your costs and expenses.
Pastry said:Z4M-2006 said:
Really, now that is interesting. Did you also get new panels as well? This could be really helpful if I quote your car details to specialist cars who are trying to fight my corner with BMW uk at the moment
(I've emailed you about this)
Hi Paul, sounds like a precedent there? Hope you get some cooperation from BMW uk over this issue
Rob
firebobby said:Bloody hell Paul, so glad I have a fabric roof
But really, this is quite appalling mate, looks like you need to go legal after all. Hope this gets sorted to your satisfaction.
Even I had better service when my fabric roof in my E88 got a hole which started from the inside due to a badly designed frame. Bill was over £3k to fix, was out of warranty and BMW goodwill meant I only paid £170 which was for the coding a testing once it was installed. In my case though BMW had recalled in the US on the issue but never elsewhere as supposedly the fact roofs aren't put down as much ment it possibly wouldn't happen or happen as quickly.
Although the installation was never as good as the original roof and that lead to the need to change the car.
The car is not on finance by any chance is it? If it is and memory serves you do have some sort of recourse through the for the "goods not remaining of a satisfactory quality". I had a similar experience with a Mini BMW refused to repair properly due to corrosion and in the end I rejected the car and returned it to the finance company (BMW Finance) at the time the car was about 4 years old or so.
Just thought I would mention it in case its helpful.
Just thought I would mention it in case its helpful.
thanks everyone for all your advice Pastry said:Angie4m said:Great result. So glad it's being fixed
Don't say that, it has already crossed my mindOne step at a time but its heading in the right direction
I'm sure it'll all be fine and I know you'll go over the car scrutinising every inch upon its return.
