Avoid this Ebay seller.

N

nb67

Active member
 Retford. Nott's
Just a quick heads up for those who trawl Ebay looking for Z4 parts or any vehicle part.

I bought this rear view mirror http://www.ebay.co.uk/itm/181902211034?_trksid=p2055119.m1438.l2649&ssPageName=STRK%3AMEBIDX%3AIT
to find it's never been an auto dimming/auto dipping one that this seller listed it as.

Once I advised them that it was not as per the listing, they requested pics showing that it was incorrect. I supplied them with pics showing my mirror glass with the circuit board on the back and theirs with no circuit board, these were supplied 3 times as they kept saying they had not been rec'd.

Raised a claim via Ebay after I sent it back to them, they rec'd it back today, completely intact, exactly the same way that I rec'd it but have refused a refund as I unclipped the mirror case to take pics of the differences in mirror glass'.

Unfortunately, their listing says no refund if parts dismantled but they would not refund/accept the mirror back without pics showing that it was incorrect.

Hopefully Ebay will side with me as it was listed incorrectly and the fact that the mirror case is not a sealed unit and needed unclipping to prove that they were selling goods that were not as described.

I may have to lose out on £26.99 plus the £4.40 it cost me to return it but I'll not be caught out again and I'd hate for fellow forum members to be 'had' by these guys to.
 
Ebay should definitely cover you on this one. The goods were not fit for purpose or as described, so you are covered by standard law. The sellers terms are irrelevant in this case.

Mirror John (mirrorjohn.com) is the goto man for BMW auto dimming mirrors.
 
Quick update after numerous refusals to refund me from the seller.

Ebay have today refunded me as the seller mis-sold me goods.

Cost me £4.40 to return the damn thing but I'll write that amount off as a bit of bad luck.
 
nb67 said:
Quick update after numerous refusals to refund me from the seller.

Ebay have today refunded me as the seller mis-sold me goods.

Cost me £4.40 to return the damn thing but I'll write that amount off as a bit of bad luck.
Click to expand...

Decent result. :thumbsup:
 
The thing that gets me with the ebay policy is that it contravenes your statutory rights in that the retailer is liable for return postage. I've not had to go down that route yet, not sure if ebay would supply the details of the seller to pursue it further, but it's hardly the point.
 
Glad that this is sorted, although there's no way that the buyer should end up up out of pocket.

I work in the card payments industry and I always buy things over the web with a credit (not debit) card. That includes only finding my PayPal account with a credit card. Doing things that way gives you 2 chances in cases of misrepresentation - through EBay first and if that fails through your credit card issuer. You do have some rights with your debit card, but they are enhanced on credit cards.
 
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