Audi rant

Have you gone through the warranty terms and conditions and fine print to see what the exclusions are. I would pen a letter to the dealer principle copying Audi head office in. Surely if the car has a full Audi service history and with the low mileage it has they shouldn't even be questioning undertaking the work. Whats the point of the warranty ? looks like there isn't any. You will probably have to fight tooth and nail and then they will relent and ask you to pay half :roll:

Have to admit this is the reason why I went for a manual as good as the Auto is in the M140 etc they are known to whine at times etc and eye wateringly costly to fix.

Tim.
 
Mine was a manual by the way ...

The terms state that they are not allowed to replace unless they have proven it to be faulty. That would cost in my case almost 3k to analyse
 
I owned a 2008 TT dsg in 2011 which developed a gearbox problem and took it to my local main dealers. I was told that this came under the warranty. To check most things diagnostically they just plug the car in, they did this and nothing came up. I then took the service tech guy out in the car who agreed there was a problem, he tod me the last test they could do was to check for water in the gearbox??? When I asked how this was possible he said that the gearbox has its own radiator and that this was not an uncommon problem. This came back as positive and as the car was under warranty they repaced the whole unit (nb cost would have been around £9k) What are they doing for £1800 diagnostically?? and if the car is under warranty it should be covered. Also legally goods have to be of merchantible quality and arguably 20,000 miles on a 3 year old gearbox is not great.
 
Thanks a lot guys for your wise suggestions.

I was at the dealer's yesterday and they do seem more helpful and sympathetic. I think that our conversation with Audi customer service and their subsequent talk to the service department manager has had some effect. They have even given my wife a courtesy car, which they said was out of the question earlier in the week.

We have to wait now and see what the results of the gearbox strip down reveals, at that point I'll put into action some of your suggestions if necessary.

Cheers :thumbsup:

John
 
Surely if a gearbox is covered, from your point of view all they need to do is identify the fault is with the transmission. At this point the warranty should be kicking in as it doesn't matter from your perspective what the actual fault is. That's between the dealer and the warranty company yo sort out. If its covered its covered doesnt matter which actual bit internally is goosed. Its has been said it's the dealer that's on the hook from a consumer protections point of view. The onus is on the dealer not you to prove it's wasn't there at the point if sale. Sounds like they're trying to limit their exposure at your potential expense rather than accepting their responsibilities.

No surprise main dealers are universally hated.
 
^ exactly the point I tried to make with the dealer. I didn't really get an answer.

Seems they are trying to prove that somehow we are at fault,
 
My dealer said they had to prove if we had not ragged the car, hence having to pay for the disassembly of the gearbox.
 
pvr said:
My dealer said they had to prove if we had not ragged the car, hence having to pay for the disassembly of the gearbox.
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Not surprised you sold it then, having seen how you drive your cars :P

Next step for the OP should be contacting the CEOs of both the dealer network and Audi UK on the same email, if nothing is resolved. Hopefully they're having a change of heart though.
 
I bought an Audi once and the main reason i would never do it again was due to the lack of customer service. Hope it gets sorted Op :thumbsup:
 
It's been a while but finally sorted.

I can't even begin to explain what's gone on in the last 3 months, it would take too long, but we finally accepted a deal with Audi where we got a full retail price refund on the TT and a very generous part exchange deal on an A3 Sportback demonstrator (3 months old, 2000 miles).

So all has turned out well, it involved some hassle and the involvement of Audi UK head office, but my wife is tickled pink with her new motor so everyone is happy!
 
That's rubbish service. Audi always been off my car buying list and will remain so. :thumbsdown:
 
I must admit, I used to be a fan but I wouldn't touch them now.

Too many horror stories on what is meant to be the pinnacle of reliability.

I had no issues with my A4 over 3 years and 59k miles but I would not be willing to get into a squabble over something so obvious as a warranty claim.

H
 
Ducklakeview said:
dr_john said:
Ducklakeview said:
Did you pay for ANY part of the car on a credit card?

Mike
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No, cash deal.
Click to expand...

Shame.. For future reference, pay something on a credit card, even £1 - If you had done, this would now be down to the credit card company to sort out in full, to your satisfaction.. Section 75 consumer protection comes in very handy..

Mike
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Just for future reference £1 on the card doesn't get you section 75 cover needs to be £100+ but the point still stands its well worth sticking a "deposit" on the credit card even for a cash deal as it makes the bank jointly liable alongside the dealer
 
85genius said:
Ducklakeview said:
dr_john said:
No, cash deal.
Click to expand...

Shame.. For future reference, pay something on a credit card, even £1 - If you had done, this would now be down to the credit card company to sort out in full, to your satisfaction.. Section 75 consumer protection comes in very handy..

Mike
Click to expand...

Just for future reference £1 on the card doesn't get you section 75 cover needs to be £100+ but the point still stands its well worth sticking a "deposit" on the credit card even for a cash deal as it makes the bank jointly liable alongside the dealer
Click to expand...

£1 does get you S75 cover, it's the total purchase that has to be over £100..
https://www.which.co.uk/consumer-rights/regulation/section-75-of-the-consumer-credit-act#making-a-section-75-claim

Mike
 
Ducklakeview said:
85genius said:
Ducklakeview said:
Shame.. For future reference, pay something on a credit card, even £1 - If you had done, this would now be down to the credit card company to sort out in full, to your satisfaction.. Section 75 consumer protection comes in very handy..

Mike
Click to expand...

Just for future reference £1 on the card doesn't get you section 75 cover needs to be £100+ but the point still stands its well worth sticking a "deposit" on the credit card even for a cash deal as it makes the bank jointly liable alongside the dealer
Click to expand...

£1 does get you S75 cover, it's the total purchase that has to be over £100..
https://www.which.co.uk/consumer-rights/regulation/section-75-of-the-consumer-credit-act#making-a-section-75-claim

Mike
Click to expand...

Awesome, I didn't realise that!
 
I find it a shame so many have bad experiences with Audis and or Audi themselves.
I have had 2 new but end of model cars from them a TT and our Q5 had no problems at all with either. Both have been 2.0 diesels with auto boxes. I guess it’s the dealer we use and the sales person (same one each time) and the fact we don’t do mega millage.
If anyone is looking for a new Audi I can’t recommend Matthew Nutt at Newbury Audi enough.
 
Dealer network makes all the difference though. I have a sh*te one, but I can imagine if you have a good one who deals with the issue instead of putting it back to the customer to fend for themselves it would make a big difference to the ownership experience.
 
pvr said:
Dealer network makes all the difference though. I have a sh*te one, but I can imagine if you have a good one who deals with the issue instead of putting it back to the customer to fend for themselves it would make a big difference to the ownership experience.
Click to expand...

It’s the problem with all these big dealerships. They are so profit and number focused to keep the brand happy! They forget the job of customer service. Our local Audi was a small showroom did great service and good deals. When they got a new shiney showroom on a perpouse build site. And was 4 times as big it couldn’t do us a deal that worked! And it wasn’t that nice personal feel anymore.
So we went and found the guy we used previously and he was at another small dealership for those reasons. Instead of the boggo q3 or A3 we could afford we got a nice spec q5 for the same money!!
 
I bought an Audi Q3 new in March 2015 and use it daily. Very satisfied with my dealer experience for both the sale and subsequent servicing. Car has performed faultlessly so I’ve not had to make any warranty claims. So far all good! The well publicised JD Power satisfaction survey doesn’t rank Audi as the best but neither are they the worst. I guess we’ve all got stories of bad experiences with car dealers that would cover the whole gamut of manufacturers.
 
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