are yodel taking the piss?

I once caught the Yodel guy putting a note through my door telling me they had missed me!

I told him to get back to his car and get the package - he didn't even have it with him...

:headbang: :headbang:

Not had any issues with DPD or the post office...

:thumbsup:
 
Same with the people who deliver stuff from Next...they just leave it on the doorstep!
 
the cueball said:
I had the next people put my stuff in the bin.... on bin collection day!

:rofl: :rofl: :rofl:
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thats good!

well it arrived mid afternoon and for a cheap pair of ebay wire crimps (£25) that came from germany they are pretty good. still annoyed that i had to have a day off work to wait for them but i should have thought on and had them delivered to work instead.
 
Possibly the WORST delivery company I have ever come across. To the point where I ask which company an online retailer uses for shipping! If they say Yodel, I either ask for someone else or go buy somewhere else. I figure the more customers demand it be anyone else then the less they will get used.
Jessops were one, ordered a camera in early November and ended up going to buy another one to take with me on holiday at Christmas as it hadn't arrived. In all fairness, Jessops were great about it. Said they would refund me the original item on the premise that I would post it back to them in the original box when it turned up.

I got a phone call from Jessops in February saying that it had arrived back in their warehouse. They apologised, offered me a 50% refund and would send it out recorded delivery Royal Mail.....I was torn between taking another camera and some money back but integrity won the day and I told them I'd already had the camera and that this was the original which Yodel fecked up.

They gave me a £50 voucher to say sorry either way. Now that is customer service....wonder why they went bust?
 
We just get stuff left near the bins all the time. We live on a quiet close, so not worried.
TNT are the worst for non- delivery. We use them for work. I drive to the customer site to fit the parts that are sent out. TNT managed a massive 50% on time delivery rate over a 12 month period a couple of years back.
I was waiting for a parcel containing parts to arrive which was tracked.
I watched it go to Vilnius, Amsterdam, Helsinki, Amsterdam, Riga, Amsterdam, Brussels, Hanover, and then back to Amsterdam.
I was sat in Newhaven for three days waiting and trying to explain why their machine was still down....

My OH hates FedEx. Every time we have a parcel delivered, 7am on the nose. She's usually forgotten and I'm usually out of the house by then. :rofl:
 
Further to my previous slagging of Royal Mail, I actually sent a parcel this morning through them. Still think its a ripp off compared to other options, but then it is tracked and guaranteed for Monday, and probably delivered tomorrow as its a domestic address.

The normal in the post service (which is the crap one) was £2 cheaper, so not really worth the saving.

Also, to be fair, the other option that I thought about would've been cheaper, but would've been 3 or 4 day delivery, probably excluding weekend. So I guess I'm being a hypocrite!
 
One courier that sometimes delivers to us (cant remember the name, might be TNT or UPS) has online tracking, right down to where the driver currently is. The estimated delivery times are always spot on (1hr window) and you can even see which drop number you are, and which one he is currently making....on a map. Bloody brilliant!
 
Had a parcel delivered by them yesterday for something I'd ordered 12 hours earlier. No problem myself, did get the message saying delivered by 9.30pm which was a bit shite, but it was dropped off by 4 and they left it in my porch as I requested when I wasn't in.
 
kevinmarkwhite said:
One courier that sometimes delivers to us (cant remember the name, might be TNT or UPS) has online tracking, right down to where the driver currently is. The estimated delivery times are always spot on (1hr window) and you can even see which drop number you are, and which one he is currently making....on a map. Bloody brilliant!
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DPD that, very good.
 
Yodel are seriously s**t, I paid them the best part of £100 to collect two large items and took the day off to accommodate their lack of weekend working. Come 9am an hour before the schedule pickup I get a call from the driver on a withheld number saying his can is full and they won't be picking it up and telling me to speak to their general customer services line. Many phone calls between their customer service reps and the warehouse supervisor eventually gets the goods picked up at 4pm leaving 2 hours to get into London for a show we had booked - if I can avoid them I will gladly pay extra; only city link rival their incompetence (lost an exercise bike which their computer was a adamant they had delivered).


Sent from my iPhone using Tapatalk
 
DPD are fantastic, as are city link.

The rest, Meh.

Our royal mail office is open all day which is good, but is always busy unless you go at 6am.
 
Interestingly enough my other was waiting on a rather expensive item being sent by Royal Mail Special delivery and they sent him a text this morning at 9am to tell him the parcel was leaving the depot and was coming out for delivery. When did Royal Mail start doing that? Is that now standard practice if they have contact details or is it that they request these details for items over X amount?

I'm lucky that the Yodel delivery bloke for my area lives nearby so always drops off the parcels at the end of the day so I know I don't need to wait in all day as it gets delivered at 9pm. But yes they can be kak, I've heard about a few parcels getting to depots and disappearing, like my nephews trainers and bloke at works custom made Titleist clubs! Completely useless to whoever nicked them but how the hell did they disappear???
 
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