Z4coupebeaver
Member
Just picked up my MC from Bateman's following an inspection 1 service. They were not the cheapest at £710 for the service and brake fluid change on a 3 year old car but the service was outstanding. I did asked them to price match the dealer in Colne who were a little cheaper but they argued the service wasn't like for like.
In any case, their reputation won them the business.
On dropping the car off in the evening, they had a 60 plate 1 series petrol courtesey car waiting for me. I asked if they had a diesel as I was doing over 600 miles the following day and they changed it for one. The following day, I got a call from Andy (yes that one) who had been working on the car. He told me what he had done and the only real issue was the tyre pressures which were well down. He was a little patronising over this however I am a bit of an idiot for letting them fall so low!! so I'll let him off on that one. The main thing is, i was talking to a human being who I felt was as good as his reputation indicated.
He also advised that the mobility kit was past its use by date but warned that a replacement is £100 so may want to consider options other than BMW which shows to me they are thinking of the customer rather than trying to screw you for every penny.
He may have missed the inoparating n/s headlamp washer but I don't think that's part of the check anyway.
I picked the car up the next day (this morning). The reception staff were very efficient again, without being patronising or offensive in any way. The car was reversed into a space, centrally parked, the car was reasonably clean with all documents in order.
I know this sounds like a mundane review - shock horror the dealer did what they were supposed to and you are only £700 lighter but when you've dealt with shysters like Bowkers at Preston who make horse thieves look good, it is nice to get good service.
Altogether I had to drive over 200 miles in the 2 journeys to get the service done but I will certainly continue to use Batemans as long as their service is as good as this.
It also makes me want to use them for buying a car from them in the future.
10/10 - a full 5 stars as far as I'm concerned.
In any case, their reputation won them the business.
On dropping the car off in the evening, they had a 60 plate 1 series petrol courtesey car waiting for me. I asked if they had a diesel as I was doing over 600 miles the following day and they changed it for one. The following day, I got a call from Andy (yes that one) who had been working on the car. He told me what he had done and the only real issue was the tyre pressures which were well down. He was a little patronising over this however I am a bit of an idiot for letting them fall so low!! so I'll let him off on that one. The main thing is, i was talking to a human being who I felt was as good as his reputation indicated.
He also advised that the mobility kit was past its use by date but warned that a replacement is £100 so may want to consider options other than BMW which shows to me they are thinking of the customer rather than trying to screw you for every penny.
He may have missed the inoparating n/s headlamp washer but I don't think that's part of the check anyway.
I picked the car up the next day (this morning). The reception staff were very efficient again, without being patronising or offensive in any way. The car was reversed into a space, centrally parked, the car was reasonably clean with all documents in order.
I know this sounds like a mundane review - shock horror the dealer did what they were supposed to and you are only £700 lighter but when you've dealt with shysters like Bowkers at Preston who make horse thieves look good, it is nice to get good service.
Altogether I had to drive over 200 miles in the 2 journeys to get the service done but I will certainly continue to use Batemans as long as their service is as good as this.
It also makes me want to use them for buying a car from them in the future.
10/10 - a full 5 stars as far as I'm concerned.
Liverpool
