I had a bit of a nightmare with a car I owned.
Just to preface this, I have unfortunately been unlucky that living in Manchester is one of the worst theft areas in the country, and I've been burgled and attempted twice since. I always buy the maximum cover and have predetermined values.
This example was with Admiral.
Anyway, covid hit. Car needed pads and at the time they were closing all business including garages. Managed to get it booked in I took it in at a local mini specialist, not somewhere i have been before and they damaged the car. To stop people stealing cars from the workshop they had metal posts outside the entrance and the mini being a bit difficult to see he bashed it into one. Not the end of the world these things happen but it was the bumper, the clubman has twin doors and hit it so hard the door was damaged too.
They were a body shop so said they would sort it. My wifes family at the time were all unwell and one was going though cancer treatment which is why we needed the car we were up and down to Cumbria every couple of days, it was a super stressful period for everyone so I had more sympathy and forgivness than I usually would. I didnt get the insurance involved as was assured all would be well.
They had 2 cracks at it and it was awful, overspray on black plastic components, no prep on the surface, some of the body lines had been lost, no metal work was done all bondo and it was a PCP so had to be right.
Paint started flaking off with the first wash. Too late to involve the insurance, learned that lesson. It was a really bad experience they ended up being complete cowboys, so I took the hit and booked it into a shop I trusted back in Cumbria
This place I have used before, kitemark approved in line with the PCP. It was so bad they had to take it back to metal to sort it. Cost a fortune. I managed to get the garage who did the damage to pay for it. It was so surprising and the money was with them in an hour. Which should have been a red flag.
Dropped it off, that evening 3 masked men broke into the body shop and stole the car.... dont need to tie too much together but it could have been a coincidence. Probably not. They did steal a 150k camper too so whether mine was a bonus or the other way round who knows. Either way gone.
It wasn't in my care, therefore it shouldn't have been my problem. I thought no probs the garaged insurance will be able to cover it, had other things going on as I mentioned and honestly was so fed up with it all. Worst luck ever.
In the meantime, because it was a PCP, the insurance paid the PCP off. No contact with me, I understand this is normal practice. The issue was the height of the price hike during COVID. It was a 2-year-old Mini Clubman JCW 10k on the clock and spec maxed it was nearly 44k list but I paid 28k for it because nobody wanted them it was a pre reg with 5 miles (apart from me

), and the prices were higher than I paid when I bought it. Around the £30k mark. The PCP had about 16k on it, and the insurance company valued it at 16.5k. I fought and fought with them spent hours on the phone. The cheapest one in the county was £25k and it had 70k on it mine up until the incident was brand new and immaculate.
They told me its not on actual value its on trade book price and 18k was the max they could pay.
In the end I managed to get it up to £18.5k. So got £1.5k payout which covered my deposit. I had the car insured with value when I took out the policy. In reality, without covid the prices probably weren't far away and to the insured value.
That might have been a specific circumstance like an act of god but at the end of the day, surely its on values at that time and is suitable to market situations.
If I had bought it cash... I wouldnt have been able to replace it. Needed another 12k to buy a car like for like. Very rare situation to have been in a world wide pandemic with cars shooting in value and having your car stolen.
It took 10 months to go through the courts for the insurance companies to find liability. Turns out that my insurance company lost in the court and that they ruled liability was with me. Although my car was in a locked garage in the care of a bodyshop.
I had like 17 years no claims at the time. Protected no claims is absolute BS too. The protection drops you to 3 years. My next insurance went from £320 up to £1150 for the same car as we ended up getting another one. Again down the the area I live in went from being a sure bet to basically being a high risk like being 20 again.
Im still struggling with the insurance now. It stays on your file for 5 years, next year it comes off and I will have 8 years NC by then and hopefully with help bring it down.
Just a little story that regardless of how you insure your car they will screw you one way or the other.
There is only ever one winner in my experience.