Admin fees
- Thread starter obewan
- Start date
Scubaregs said:
All a buyer wants to know is how much the item will cost them. They don't need a break down of the seller's costs. The price on the car should be the price of the car. There shouldn't be additional fees on top of the price.
Insurance companies don't quote you a price for the policy and then add additional administration fees.
Think the point is that everything you buy has cost added in, from a pair of socks from M&S to a new car. It’s all part of what makes up the price, no one ask how much it cost to process the paperwork on the cost of the socks but it is in there. So surely the admin fee is part of what the car costs to buy and should be added to the advertised price. The gripe here is that they put it as a separate cost to keep the advertised price competitive. It must have always been in the price for years and no one bothered about it.
Beerman said:
Because they have submitted an online appraisal of their car in order to be given an accurate part evaluation. Many customers do this and the first time we see their part ex is the day they come in to pick up their new car. It is made clear to them that this must be accurate in order for the valuation to be accurate. They are taken through a comprehensive step by step process and asked for full transparency.
When this does not happen, when they clearly omit damaged panels, wheels, tyres below minimum legal limit etc, then it becomes awkward for both parties on the day of the handover as they may be told we need to reevaluate their part ex.
Scubaregs said:
Both yourself and product consultant missed the dent. If you two missed it a normal car owner could also be unaware.
Many car owners don't have a clue about cars. They don't understand or see faults until it's pointed out to them. They think their cars are in good condition when they are not. Asking these people to appraise their own car is always going to lead to issues.
When you're advertising your cars for sale, do the adverts point out every defect? Would you walk a customer around the car and point out things they wouldn't see?
We all know many people trading in cars are getting rid of problems. However, you seem to be painting the picture that it's only the owners that are dodgy. The car trade is one of the most dodgiest trades there is.
legin said:
This was your post "I would spend more time evaluating the dodgy p/x,s you routinely get stung with then presumably pass on with an admin fee."
From that you are inferring we are being dishonest.
In the first scenario above, we will take the car into the workshop and ascertain the reason for the EML being on. If it is a simple fix, like an O2 sensor, then most likely the deal would be unchanged. If it needs further investigation and is potentially expensive the customer is offered several solutions and we are happy for them to take their car to have the fault remedied elsewhere and pick up their new car under the original deal once this has been done.
In the second scenario, the business took the hit as both myself and my colleague missed it. Customer had already left in their new car, the deal was completed.
So your inference that we pass cars on with EML's on and damaged roof panels, etc, etc, etc, is simply ludicrous.
