Some times the internet / social media works to spread a little good along with a lot of the crap.
My 85 year old mother, who lives alone in Malta after my father passed away 18 years ago, was talking to me on messenger as she does (I’m amazed she’s masters that as she is NOT technical at all). She complained that her TV, which is 90% of her company at home - especially in lockdown - was behaving funny with missing info and other things, she couldn’t explain it and not being there I couldn’t figure what the issue was. I then remember I knew a chap in Malta that I went to school with who works with the cable company as an installer - I saw him on Facebook and dropped him a quick message there and then asking if he knew what my mum could do - especially as she is quite non technical. He answered me more or less instantly to say he works in a different department but to give him my mum’s contact details (phone number) to see what he could do. 20 minutes later my mum called me back - she had just spent 15 minutes or so on the phone with a charming young lady from the company who had called her, asked her what the problem was and then proceeded to guide her step by step, button press by button press, over the phone and lo and behold the problem was solved! My mum had good TV and all was right with the world.
I know this is a trivial story but it’s nice when people drop everything, and go out of their way to help a complete stranger over something that is really quite trivial ... for some. My mum said she kept apologising to the lady she was slow in pressing buttons and taking her time and the young lady was very nice and quite adamant, “I’m not going anywhere, take your time, we can fix this”.
That’s the end of my short good news story
My 85 year old mother, who lives alone in Malta after my father passed away 18 years ago, was talking to me on messenger as she does (I’m amazed she’s masters that as she is NOT technical at all). She complained that her TV, which is 90% of her company at home - especially in lockdown - was behaving funny with missing info and other things, she couldn’t explain it and not being there I couldn’t figure what the issue was. I then remember I knew a chap in Malta that I went to school with who works with the cable company as an installer - I saw him on Facebook and dropped him a quick message there and then asking if he knew what my mum could do - especially as she is quite non technical. He answered me more or less instantly to say he works in a different department but to give him my mum’s contact details (phone number) to see what he could do. 20 minutes later my mum called me back - she had just spent 15 minutes or so on the phone with a charming young lady from the company who had called her, asked her what the problem was and then proceeded to guide her step by step, button press by button press, over the phone and lo and behold the problem was solved! My mum had good TV and all was right with the world.
I know this is a trivial story but it’s nice when people drop everything, and go out of their way to help a complete stranger over something that is really quite trivial ... for some. My mum said she kept apologising to the lady she was slow in pressing buttons and taking her time and the young lady was very nice and quite adamant, “I’m not going anywhere, take your time, we can fix this”.
That’s the end of my short good news story
