28i engine delays?

T

T9BYG

Member
First off I apologise for how drawn out this is, but wanted to include all the facts I remember.

I'm hoping someone on here will be able to confirm if they have heard anything or if I'm having the wool pulled over my eyes...

Basic Summary - ordered car, date keeps on being put back and major delays with 28i engine.

After speaking with three dealers and being told they could all get me a car built and delivered in March, I Ordered a Z4 28i on the 17th February and paid deposit.

Dealer emailed me paperwork to sign on the 21st Feb. Before signing one of the other dealers came back with an even better finance deal, after speaking to the dealer I ordered it with (they couldn't match it) I still decided to sign the paperwork as I had given my word and they had already ordered the car apparently(I know someone who works for a different division of the firm). This conversation was with the Business Manager on the 24th Feb and he stated that the car would be with them in 7-10 days! I expressed my amazement and surprise at this, but said wow okay! (during this conversation he also stated that all calls were recorded).

The following week (last week of Feb) I received confirmation in the post with estimated delivery date of 31st March. After questioning this they stated they always err on the side of caution and it will be much quicker.

Since that point I have been advised of delays with the 28i engine. Apparently there is huge demand for it (X3, F30 etc). I questioned this saying its the same engine as the 20i apart from injectors and mapping, he then just spouted a load of waffle.

On Saturday (17th Mar) he advised that it would probably be mid April and that he couldn't give me a build week (so basically he doesn't have a clue). He said he has also given it a couple of bumps but that he can do no more).

I called the dealer today to be advised my contact was off, so spoke with the Business Manager again who after checking the system advised that "all on track for mid April as down for Build Week 16 and should be with us Week17".

Week 17 by my making is last week of April, I said how ridiculous this whole situation is and that it's not on, and how can I guarantee it's even going to be April and not May? He said ' I'm with one of the guys now and he's saying it will definitely be here in April'.

He then went on to state that nothing has changed and that Kevin (salesman) told me Saturday that it would be mid April and that’s still where it's at.

I've been extensively searching the net but can find no evidence of engine delays or problems, so personally think I'm getting messed around. Any advice or help would be gratefully appreciated!

Still can't wait to get the car, currently very jealous of everyone picking theirs up!
 
Seems very strange that they quoted you such a quick turn around in the first place unless it was a pre-built car. My car was ordered on the 14th Feb and has always been planned for delivery 20th April. Build to commence week 12 and delivered week 16. After speaking with the dealer yesterday it is still on track for this and is in production as we speak.

Personally I think they just mis quoted the delivery period in the first instance and are looking for ways to squirm out of it..

I think people have been waiting approx 8 to 10 weeks total on here from order to delivery as a rule of thumb!

What is the estimated delivery date on your order sheet?
 
I forgot to add that that when he mentioned the engine delays, he mentioned it didn't effect the 20i variant.

When the delay first became apparent and I reminded them of what I'd been told (7-10 days) the salesman said oh the Business Manager must of just been talking about the finance paperwork. This was definitely not the case and I'm sure he said it to get me to sign the initial document.

The deal has always been for a built-to order car. Estimated delivery date was 31/03/12.

The spec I've ordered is:
28i M Sport
Deep Sea Blue
Walnut Leather
Ash-grain fine wood trim
Pro Sat Nav (Connectivity Package)
Comfort Pack
Pro Loudspeaker System
Heated Seats
Internet
Service Pack
Seal and Protect (thown in)
Kept with standard 18" wheels

OTR List Price £42,830
Discount £7,936.63
Paying £34,893.37
36 months @ 445pm (my deposit £8,265) 7.5%APR
Final payment / baloon £15,308 (based on 10k miles)

I'm coming from an E93 335i and wanted to spend less on petrol, get back to a manual and have a more fun car. Even though the deals on the 20i are fantastic I felt I wanted a bit more power. How does my deal compare to anyone else purchasing a 28i?
 
There is no way they could get you a build to order car in 7-10 days, unless they had one in that exact spec pre-built.

7-8 weeks seems the norm.

Tasty spec though!!!
 
I agree with JDM's comments, I also think you have been given a load of bollocks over the build week and delivery, no way will you have it week 17 with a build of week 16...

Mine is the same timescales as JDM week 11 build week 15 collection.

Can you not phone around some dealers and see if they have any ready to go from cancelled orders etc. it does happen...I would then exercise your right to cancel on the current dealer, they have been stringing you along I think.

Good luck anway hope t works out.
 
seems very suss to me

i ordered my 20i almost 2 weeks ago and was told before placing the order that i would have it in april. if i dont get it in april, then i will simply cancel my order and would advise anyone else to do the same rather than be messed about any more..... even more so with yours given that its not an amazing deal to begin with
 
We were quoted 8 or 9 weeks when we ordered our Z4.

Our car along with several other sDrive20i was assembled earlier than quoted. We were originally quoted week 9 build and collection at the end of week 12 or start of week 13. Instead our car was at the dealer by the start of week 10. I've never heard of this happening before.

I'm wondering if BMW moved some e89's purchased on the 20i M-Sport offer ahead in the queue to be built well ahead of the mid-year change.


Build your BMW has been down all day today. I wonder if they are updating it for the 2012.5 cars
 
Andrew*Debbie said:
Build your BMW has been down all day today. I wonder if they are updating it for the 2012.5 cars
Click to expand...

are you sure Andrew? no problem here, works fine, just configured one to be sure :P no changes as far as I can see.
 
envy said:
seems very suss to me

i ordered my 20i almost 2 weeks ago and was told before placing the order that i would have it in april. if i dont get it in april, then i will simply cancel my order and would advise anyone else to do the same rather than be messed about any more..... even more so with yours given that its not an amazing deal to begin with
Click to expand...

If I don't find a suitable comprimise and follwo this route, won't I lose my deposit (£1000)?

I notice they are carful with their words. On the info received by post they state 'estimated delivery date' and they also put all the blame on the factory in Germany due to the 'very high demand for this engine' and that there is nothing else they can do.
 
They don't have a legal position to with hold your deposit, you were given certain assurances by them which convinced you to place your business with them against seeking alternative options. They have now failed to fulfill those assurences so you do have grounds to cancel based on...

deceive [dɪˈsiːv]
vb (tr)
1. to mislead by deliberate misrepresentation or lies
 
I have read their terms of business which were printed on the New Vehicle Contract I signed. It reads:

If we fail to deliver the Goods within 42 days of the estimated delivery date, you may
give us notice requiring delivery. If we fail to deliver within 14 days of receipt of such
notice, you may give us notice cancelling the Agreement and clause 16 will apply.

Clause 16 refers to refunding the deposit.

This gives them rather a lot of leeway!

I'm going to have a serious conversation with them tomorrow, as the excuse they have given me seems to be one that various dealers use frequently. I can find no evidence to back up their claim regarding engine delays. I would think there would be several stories or posts on other forums if this was true.
 
The car configurator was down most of yesterday, but came back on last night.

Are you sure they said 7-10 DAYS and not WEEKS? Mines been sat at the port in the UK for about a week!

Have you phoned BMW UK to ask the question about delays? I dont know, but would've thought they would know.
 
kevinmarkwhite said:
The car configurator was down most of yesterday, but came back on last night.

Are you sure they said 7-10 DAYS and not WEEKS? Mines been sat at the port in the UK for about a week!

Have you phoned BMW UK to ask the question about delays? I dont know, but would've thought they would know.
Click to expand...

They definitely said 7-10 days which I knew was a load of bull, but that’s not the point though, they did say it and I believe it was just to get me to sign.

I'm not arguing about that as it was a ridiculous statement, it's just the constant change of date, no calls from them (I have to phone up and every time the situation has changed).

I took your advice and gave BMW UK Customer Services a call today. Spoke to a nice gentleman who was unaware of any specific delays regarding the Z4 28i but did advise that there are major delays with the 328i due to far greater demand than expected. Apparently they have had 20,000 orders (4 times more than expected) and many order have been put back and people are looking at delivery for July/August! Apparently only 200 of these are due into the country in April.

As much as this information was nice to get he still couldn't shed any light specifically regarding the Z4. He gave me the name of the Group Sales Manager in the dealership I'm involved with but unfortunately he is not in today so that call will have to wait until tomorrow.
 
When I ordered my car, it wasn't until I'd agreed the order that the salesman even looked at when it might be available.

He looked on his system and found a car that his dealership group had pre-ordered, still due to be built, so he took that one and completely re-specced it. I think someone called them ghost orders. That way he was able to show me on screen the actual details and estimated dates.

The dates do change. Have you seen the screen showing the details of your car? They should be able to show it, which will prove they have an allocation. I dont know enough about it, but I guess they might not have an allocation and are stringing you on until they do?

It should look something like what is referenced here: http://www.babybmw.net/viewtopic.php?f=11&t=34406

If thats the case, then, before cancelling the order (saying it hasn't been delivered in the timescale agreed) I'd check with other dealers (not in the same dealer group) to see if they have allocations, cos if not, then you wouldn't be any better of moving.
 
T9BYG said:
If I don't find a suitable comprimise and follwo this route, won't I lose my deposit (£1000)?

I notice they are carful with their words. On the info received by post they state 'estimated delivery date' and they also put all the blame on the factory in Germany due to the 'very high demand for this engine' and that there is nothing else they can do.
Click to expand...

i wouldnt expect so. i placed my order on the specific grounds that i would have the car in april. if they fall short of that, then aside from a gentlemans agreement, nothing was signed by either party and i wasnt even sent terms and conditions. so as far as im concerned i can pull out anytime i feel like.

i paid by credit card and as such, my cc company would cover me against any failed assurances i was given to make me go through with the purchase..... credit card companies are very good at getting your money back if you feel you have been mistreated/ mis-sold by any sellers. one of the major benefits of putting things on the cc in the first place
 
After coming back from holiday and expecting to pick up my 28i in line with original estimated delivery date, I call dealer who now is quoting a delay to end of June. The justification given is the huge demand for 28i engine across all models. No idea whether I am just being fed a line to cover something else up, but original order was 5 March, amended 3 April for BMW Professional Loudspeaker system. Order to delivery of between 13 and 17 weeks depending upon which start date you take seems a bit thick! Anyone else whose got a 28i engine on order been given this line?
 
Is the June date a delivery date, or build date?

In the first instance, I'd ask for the build week as it should have a production slot.

As you were able to make an alteration to the car on the 3rd April, then that is the date to work from - if the car was about to go into production at that time, you wouldn't have been able to alter it. If the delay is due to adding the loudspeaker system, then dont be too dissapointed....on my new 1'er last year, and new Z4 this year, I tried to add things, only to be told it was too late!

I think 8 weeks seems to be average, so you need to find out when it is due to be built.
 
All you can do is wait impatiently and then slaughter them on the customer satisfaction survey .
 
You must log in or register to reply here.
Back
Top Bottom