Sopers used to be one of the 'go to' BMW dealers for parts. Helpful, efficient and easy to deal with (with a decent forum discount).
I ordered two parts from the new Group 1 incarnation on 5th May. I was told one would take 5 days as it had to come from Germany but as soon as it arrived they would post both out to me FOC. Happy days, I thought.
On the 18th May nothing had arrived so I phoned them. Both parts were there waiting to be collected. No note 'on the system' of them being for delivery. So I asked them to post them (that day).
As of today, 20th May, nothing.
Not impressed, as I could have ordered the parts from Autodoc (for less) and they would have been here by now.
I ordered two parts from the new Group 1 incarnation on 5th May. I was told one would take 5 days as it had to come from Germany but as soon as it arrived they would post both out to me FOC. Happy days, I thought.
On the 18th May nothing had arrived so I phoned them. Both parts were there waiting to be collected. No note 'on the system' of them being for delivery. So I asked them to post them (that day).
As of today, 20th May, nothing.
Not impressed, as I could have ordered the parts from Autodoc (for less) and they would have been here by now.