A more common problem than you think, and a very frustrating one at that. The CIC system was used on a lot of models, 1, 3, 5, 6, 7, X1, X3, X5, X6 Z4, and now time is going on for them all there are a lot of posts regarding this same issue.
There are four main points of failure...
1) Windscreen mask failure (less likely).
2) Antenna failure (most common).
3) FAKRA cable damage/failure.
4) GPS receiver PCB board in the CIC unit.
1) Possibly something is interfering with the reception around the windscreen mask (the black section above where the rear view mirror goes). This could be something like a metallic sticker or electronic device.
2) Yes the antenna can fail. Here's one specifically for the E89...
Part no: 9123783. We will ALWAYS try our best to help. It is also possible to collect the item from UK warehouse. This item is used but is in good condition and is in full working order.
www.ebay.co.uk
And the exact same item from the 4 series (you would just remove the metal bracket)...
3) The cable running from the antenna to the CIC unit (runs to the right side of the antenna, down the right side A pillar and over to the CIC unit), can get damaged, although very rare unless anyone has done some work on the car, or could be having interference from another source.
4) Unless you can find an electronics shop that know their stuff then it's a replacement CIC headunit. This would then need coding to the car.
Hope that helps
