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Critical safety recall

Pbondar said:
Highest level safety recalls imply possible death/serious injury as a result of continued use..

So the logic is ..

If it’s at home don’t drive it unless it’s to the garage to get it fixed or if it’s in the garage don’t release it till it’s fixed...simple..

In this case they are doing it for your own good / protect themselves from lawyers.. :thumbsup:
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I can't see anything wrong with that logic!

If it is indeed a potential sudden failure of a safety critical component, I think would ask the dealer to collect the car rather than drive it to the garage myself, working on the basis of - They bend it, they mend it!
 
Swiftly said:
Wyldie85 said:
Mine shows as an ‘open recall’.
Guess we will have a letter coming out soon then to advise us. I won’t say anything to BMW yet as I don’t want them holding onto my car if parts aren’t available.

Thanks for passing this on Swiftly.

Did they get anywhere with the software update?
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Thats actually what the zed was booked in for. Rather annoyed to say the least with the dealer not releasing the zed, especially as I am driving down zedless to the cotswolds on Sunday for a week :cry:
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I remember you saying. I wondered if they’d got around to that bit before telling you about the recall?
 
scootr said:
I looked this up, in the US they cannot hold your vehicle if they do not have the parts to fix it. period. End of story
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The same applies in the UK. It's your car, - period.
 
Called at my local dealer today. Car booked in for next Thursday. Informed parts on order but no information passed re not driving the car in the meantime. Dealer confirmed that BMW will arrange another car if mine needs to stay with them. :|
 
Wyldie85 said:
Swiftly said:
Wyldie85 said:
Mine shows as an ‘open recall’.
Guess we will have a letter coming out soon then to advise us. I won’t say anything to BMW yet as I don’t want them holding onto my car if parts aren’t available.

Thanks for passing this on Swiftly.

Did they get anywhere with the software update?
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Thats actually what the zed was booked in for. Rather annoyed to say the least with the dealer not releasing the zed, especially as I am driving down zedless to the cotswolds on Sunday for a week :cry:
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I remember you saying. I wondered if they’d got around to that bit before telling you about the recall?
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Yes, it has been updated :)
 
Argh! Annoying.

Just discovered this (Thanks Wyldie85 for the heads up) and sure enough mine gives the same code so the same issue. Not heard anything either - how did people discover this.
Now knowing about it gives the dilemma of driving it. Especially a red safety notice.
Might give one of the two local dealerships a ring and see what their timescales are.
 
If it was only released on Monday then BMW won’t have had time to contact owners yet. It’s only through the wonders of the forum that we know about it already. I’m going to call my dealer now and see what they say.
 
Booked in for the 17th as the next available appointment.

I asked about the safety of it and whether I can use it. I was told that unless I notice any changes in the steering then it’s ‘probably fine to drive’. Or, if I do notice anything untoward then BMW will come and take it away as unsafe...

Didn’t seem overly concerned. No car available for me on the day and it’s an all day job. No mention of the £15.00 sanitise charge this time either. Which is good because I won’t be paying that.
 
Wyldie85 said:
I was told that unless I notice any changes in the steering then it’s ‘probably fine to drive’.
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What, like heading towards the oncoming artic, completely out of control?? :cry:
 
Wyldie85 said:
Booked in for the 17th as the next available appointment.

I asked about the safety of it and whether I can use it. I was told that unless I notice any changes in the steering then it’s ‘probably fine to drive’. Or, if I do notice anything untoward then BMW will come and take it away as unsafe...

Didn’t seem overly concerned. No car available for me on the day and it’s an all day job. No mention of the £15.00 sanitise charge this time either. Which is good because I won’t be paying that.
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Haha. Love that; yeeeeaaah it’s probably fine mate, just see how it goes!
Which dealership do you use? Barons or Vines?
The 17th is an age away!!
Has anyone actually been told specifically what “0032140300” which is the reference from the BMW Recall Info page when entering vehicle details actually relates to.

I know earlier in the thread someone mentioned QE 10032140300 links to the Track Rod ends... where has this info come from?
 
Sladester100 said:
Wyldie85 said:
Booked in for the 17th as the next available appointment.

I asked about the safety of it and whether I can use it. I was told that unless I notice any changes in the steering then it’s ‘probably fine to drive’. Or, if I do notice anything untoward then BMW will come and take it away as unsafe...

Didn’t seem overly concerned. No car available for me on the day and it’s an all day job. No mention of the £15.00 sanitise charge this time either. Which is good because I won’t be paying that.
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Haha. Love that; yeeeeaaah it’s probably fine mate, just see how it goes!
Which dealership do you use? Barons or Vines?
The 17th is an age away!!
Has anyone actually been told specifically what “0032140300” which is the reference from the BMW Recall Info page when entering vehicle details actually relates to.

I know earlier in the thread someone mentioned QE 10032140300 links to the Track Rod ends... where has this info come from?
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It comes from my vehicle inspection report
Screenshot_20200701-123245_Chrome_1593603361172.jpg
 
‘Blake’ at Vines who booked me in... didn’t know part availability. I had to ask and prompt him about whether the car was safe to drive or whether I should be.

Given the extensive info about ‘see how it feels’ then I shall keep an eye on it. I can’t say I’d noticed anything untoward of late but I’ve only driven it home from the dealers after the software update debacle and it hasn’t been anywhere since.
 
Surely they can't just keep your car and say you can't have it back until it's fixed. Even more frustrating when they don't even have the parts available and can't supply you atleast a like for like car. They are giving you a completely different car to a Z4 with less power. I'd say keep nagging away at them and keep complaining, you might even get something better!

It just seems wrong that someone can suddenly turn around and say you can't have your car back, regardless of the nature of the recall. It's your personal property so you have the freedom to do whatever you like with it. Obviously common sense plays a part too, if it's a threat to life, then you should atleast be able to get it recovered back to your home...

Just seems wrong to be refused of your own belongings...
 
Snoop D said:
Surely they can't just keep your car and say you can't have it back until it's fixed. Even more frustrating when they don't even have the parts available and can't supply you atleast a like for like car. They are giving you a completely different car to a Z4 with less power. I'd say keep nagging away at them and keep complaining, you might even get something better!

It just seems wrong that someone can suddenly turn around and say you can't have your car back, regardless of the nature of the recall. It's your personal property so you have the freedom to do whatever you like with it. Obviously common sense plays a part too, if it's a threat to life, then you should atleast be able to get it recovered back to your home...

Just seems wrong to be refused of your own belongings...
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But, as devil's advocate:
If they gave it back to you, then something failed and you wrapped it round a tree, you'd pretty soon want to know what they were doing, giving you back a car that they knew could possibly have a dangerous failure.
 
When I booked mine in at Williams Bolton I was advised car will be sorted same day (next Thursday) and no courtesy car will be available at drop off. Parts for the recall are on order (we know they are unlikely to be in stock till mid July!) and my car will need to stay with them if unable to fix the same day due to the critical recall. This being the (likely) situation next Thursday, BMW will then deliver a replacement car to my home address that will be sourced via Enterprise car rental if a stock car not available.

I plan to chase up parts arrival next week prior to dropping off my car. I can then try and get BMW to arrange an appropriate replacement ASAP. Am I right in thinking they should provide a decent replacement car rather than a basic runabout whilst my car is not available? 🤞
 
So speaking to a very helpful guy, Lewis, from a local dealership he hadn’t heard of any recall so was interested to hear the QE code and then when found it is on their system as a recall as of the 26th June
He read to me what it said;

“steering track rods may break due to increased vibration due to excess temperatures, replace both and carry out steering alignment”
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He went on to say under the safety aspect it states;

“Steering rods have been shown to break when tested under circumstances of recall. If a break occurs this would result in catastrophic loss of complete vehicle control”
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The joke is when he then said that the earliest they could replace would be the 26th July or the 28th if I wanted a hire car 😂🤔
 
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