It isn't often that you find a thread praising after sales service from the dealer network or BMW but I think it is justified in this case.
I've had my AUC car for 6 months, purchased from David Holmes Stockport (now renamed Williams I believe). It is a midnight blue M Coupe with 19k on the clock at present (6.5k in my ownership
) A month ago i noticed a creaking from the drivers seat and on closer inspection I discovered the following :-
Now I naively thought I'd just book it in and they would repair under the AUC warranty. However when I took it to Sytner I was advised that because this was classed as "trim" and the car was only covered by an AUC warranty (manufacturers warranty expired in June) that it wouldn't be covered. They did though advise me that had I bought the car from them they would have rectified the issue with no quibbles at their cost. They also advised me to email some photos to David Holmes, which I did and within an hour Michelle the dealer principal rang me and arranged with Sytner to cover the labour cost for 1 hours worth of investigation into what had caused the leather to come undone.
The result of these checks were that the foam underlay needed replacing along with the champagne nappa leather and so Sytner duly put in a goodwill claim to BMW. I was expecting BMW to offer to cover part of the cost and then to have to negotiate with David Holmes on them paying the remainder. But to my surprise and pleasure BMW came back within 24 hours agreeing to pay for all parts and labour.
As the leather seat cover is £531 excl VAT and labour and the foam circa £100 excl VAT, the costs of these works would be approaching £1,000. Therefore I am somewhat relieved that this has all been resolved in the way it has.
I think a big thumbs up to Sytner Nottingham, BMW UK and David Holmes is called for. Well done to you all for your after sales service.
I've had my AUC car for 6 months, purchased from David Holmes Stockport (now renamed Williams I believe). It is a midnight blue M Coupe with 19k on the clock at present (6.5k in my ownership
) A month ago i noticed a creaking from the drivers seat and on closer inspection I discovered the following :-Now I naively thought I'd just book it in and they would repair under the AUC warranty. However when I took it to Sytner I was advised that because this was classed as "trim" and the car was only covered by an AUC warranty (manufacturers warranty expired in June) that it wouldn't be covered. They did though advise me that had I bought the car from them they would have rectified the issue with no quibbles at their cost. They also advised me to email some photos to David Holmes, which I did and within an hour Michelle the dealer principal rang me and arranged with Sytner to cover the labour cost for 1 hours worth of investigation into what had caused the leather to come undone.
The result of these checks were that the foam underlay needed replacing along with the champagne nappa leather and so Sytner duly put in a goodwill claim to BMW. I was expecting BMW to offer to cover part of the cost and then to have to negotiate with David Holmes on them paying the remainder. But to my surprise and pleasure BMW came back within 24 hours agreeing to pay for all parts and labour.
As the leather seat cover is £531 excl VAT and labour and the foam circa £100 excl VAT, the costs of these works would be approaching £1,000. Therefore I am somewhat relieved that this has all been resolved in the way it has.
I think a big thumbs up to Sytner Nottingham, BMW UK and David Holmes is called for. Well done to you all for your after sales service.
Liverpool
