Had pretty rubbish dealings with Arnold Clark Inverness, they used to be great when they were independent, Calterdon BMW weren't they?
The girl who ran the service desk (Wendy?) knew her stuff and was very helpful, when the ABS unit went on my Z4 she told me that it was about 1500 to replace it, but she'd heard that there was a way of getting it sorted much cheaper, if I found it, would I let her know because she had another customer with the same issue.
When I figured it out with the help of the forum I let her know and she rang her customer with the information. She no longer works there :roll:
When we bought my wife's i3 from them, they could not have been less helpful. I asked if they could deliver it over to my workplace in my lunch hour, about 10 minutes drive from them. Apparently this was a huge inconvenience for them and the sales person had a face like fizz when he brought me the car over. No hand over, no explanation of the controls, just threw me the keys...
They then tried to rip us off (no other explanation possible) over service prices, I finished up getting BMW UK to phone them because they wouldn't listen to me. They also wanted 370 quid to change brake fluid which was already part of the service plan I'd paid for...
I wouldn't buy a car off them if you paid me. Unfortunately all the independent BMW garages in Scotland are now owned by either Arnold or Parks groups and none of them are any good now.
