We will start at the beginning. Wanted to change my 1 series for a Z4 two years ago. Went to Sopers and the sales people could not do enough, they bent over backwards to find the right car for me with the spec I wanted. They brought the car up from Southampton for me to take a look at and a deal was done. This deal included A Glaze at an additional cost (I know it's no good, but it gave a three warranty against bird lime eating into the paint, and being a black car, hot day etc...)
When I went to collect my car, all excited, we were told that the car was outside if we wanted to have a look whilst he finished off the paperwork. To our horror we found the car was still dirty in places were they had missed washing it ( on the doors, bumper etc) and they had put the A Glaze on top of the dirt! After a quick rant at how useless they were at prepping the car they took it back to sort it.
We did notice that the sills were stone chipped a bit, understandable considering it was a used car and the condition of our roads so we got a price for both sills to be resprayed by Sopers. They said they would remove the sills and spray them for us at what we thought to be a fair price.
When we picked the car up, guess what? What a fcuk up of a job. The sills were a different colour to the car and they were not removed for spraying, not only that but they tried to only spray the rear half and blend in the paint. The finish was appalling, mismatch colour, mat areas and over spray! Back it went. This time the paint was done properly, but they scratched the bumper!!! :headbang:
So I changed my car last October for the correct model I should have got first time :roll:
So last month it was due for a service and to fix a fault with the multimedia, it went to you know who. Got the car back, told them not to wash the car, picked up the car, great no scratches, but the problem with the multi media wasnt fixed. So I book it back in under warranty and arrange for a courtesy car ( not a mini, no good for work )this was three weeks ago. Last week the headlight washer jets stopped working so I rang them to add this to the list of jobs and to check I still have a coutesy car (BMW) booked out for me.
This Wednesday I rang them to check if all is ok to drop the car off after work Thursday as pre arranged, "not a problem were open till 6pm".
I made good time from work and arrived at 5:30 last night, no car for me! :thumbsdown: and after all the ringing and checking!" We do have a mini we can give you" and I had previously told them not a mini!
They me outside and showed me the mini. Oh well I suppose it will have to do as I have no other choice. No handover to show me were things were or anything. After struggling with working out how to start it and find were all the controls were I set off home. The car stank inside and there were left over cookies in the glove box! After only a couple of miles I was feeling sick, so I took the car back and my husband came to pick me up in his works van. Not even a sorry. I was told the service manager would call me in the morning, not a tinkle. I had to ring them this afternoon and again not even a sorry.
My blood is now boiling with the service I have received from Sopers, my next nearest dealer is Sytners at Nottingham. Don't think I will bother with Sopers again, nothing but bad service.
Rant over, sorry for war and peace but I had to get it off my chest as getting nowhere with Sopers and I don't want to rip my husbands head off :roll:
Sharon
When I went to collect my car, all excited, we were told that the car was outside if we wanted to have a look whilst he finished off the paperwork. To our horror we found the car was still dirty in places were they had missed washing it ( on the doors, bumper etc) and they had put the A Glaze on top of the dirt! After a quick rant at how useless they were at prepping the car they took it back to sort it.
We did notice that the sills were stone chipped a bit, understandable considering it was a used car and the condition of our roads so we got a price for both sills to be resprayed by Sopers. They said they would remove the sills and spray them for us at what we thought to be a fair price.
When we picked the car up, guess what? What a fcuk up of a job. The sills were a different colour to the car and they were not removed for spraying, not only that but they tried to only spray the rear half and blend in the paint. The finish was appalling, mismatch colour, mat areas and over spray! Back it went. This time the paint was done properly, but they scratched the bumper!!! :headbang:
So I changed my car last October for the correct model I should have got first time :roll:
So last month it was due for a service and to fix a fault with the multimedia, it went to you know who. Got the car back, told them not to wash the car, picked up the car, great no scratches, but the problem with the multi media wasnt fixed. So I book it back in under warranty and arrange for a courtesy car ( not a mini, no good for work )this was three weeks ago. Last week the headlight washer jets stopped working so I rang them to add this to the list of jobs and to check I still have a coutesy car (BMW) booked out for me.
This Wednesday I rang them to check if all is ok to drop the car off after work Thursday as pre arranged, "not a problem were open till 6pm".
I made good time from work and arrived at 5:30 last night, no car for me! :thumbsdown: and after all the ringing and checking!" We do have a mini we can give you" and I had previously told them not a mini!
They me outside and showed me the mini. Oh well I suppose it will have to do as I have no other choice. No handover to show me were things were or anything. After struggling with working out how to start it and find were all the controls were I set off home. The car stank inside and there were left over cookies in the glove box! After only a couple of miles I was feeling sick, so I took the car back and my husband came to pick me up in his works van. Not even a sorry. I was told the service manager would call me in the morning, not a tinkle. I had to ring them this afternoon and again not even a sorry.
My blood is now boiling with the service I have received from Sopers, my next nearest dealer is Sytners at Nottingham. Don't think I will bother with Sopers again, nothing but bad service.
Rant over, sorry for war and peace but I had to get it off my chest as getting nowhere with Sopers and I don't want to rip my husbands head off :roll:
Sharon
